| EVENT MONITORING ENGINEER (SR. SYSTEMS ENGINEER) at Remote, Remote, USA |
| Email: [email protected] |
| From: Sai Ram, G - Square Technologies [email protected] Reply to: [email protected] Please share your updated resume to siva(at)s3staffingusa(dot)com EVENT MONITORING ENGINEER (SR. SYSTEMS ENGINEER) 100% Remote (DC, VA MD, WV, DE, NC, PA, FL, NJ, NY, and TX). GC/US 24-00321 Looking for 4+ years Dynatrace monitoring experience (Dynatrace experience is must) At least 2 years command center in an Event Monitoring/Event Management role, in a NOC/TOC, roles. Experience working in a ServiceNow, ITSM environment is Preferred Experience at least 2 years in a NOC/TOC, Command Center roles. This role will require shift work. Healthcare not required for this role, it would be Plus 100% Remote (DC, VA MD, WV, DE, NC, PA, FL, NJ, NY, and TX). Job Description: JOB TITLE: EVENT MONITORING ENGINEER (SR. SYSTEMS ENGINEER) Job Description: This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively look for ways to improve processes, look for inefficiencies, and document new processes as they evolve. This role will require shift work. The Technology Operation Center covers a 24/7 operation and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for full time employment and can be performed fully remote. Responsibilities include: Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools Support a 24x7 system monitoring service to proactively identify and assess problems Provide oversight, coordination, and visibility for critical business processes Perform system health checks Identify, investigate, verify, report, communicate, and escalate critical events Review device logs documentation and analysis Develop runbooks for repeatable processes Will follow basic triage steps, monitor production systems, and assure their high availability Facilitate and coordinate the necessary IT response to system problems Provide event management and problem management support to service owners and IT managers Coordinate and facilitate conference bridges as part of even management Author reports, participate in incident review meetings, participate in active incident and problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities. Communicate to stakeholders; support and facilitate open communication between all stakeholders. Required Qualifications: Experience: 5 years software, hardware and/or systems engineering related experience and at least 2 years in a NOC/TOC, Command Center roles. 3+ years IT experience and understanding of performance monitoring tools 3+ years Dynatrace monitoring experience 2+ years operating in a command center in an Event Monitoring/Event Management role Ability to assess and monitoring events and respond or escalate accordingly Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database Strong analytical skills and able to collate and interpret data from various sources. Strong communicator, both verbal and written, with a natural aptitude for collaboration Desired Qualifications: 3+ years' experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools Process engineering or process management experience Experience working in a ServiceNow environment Experience reporting against and managing to Service Level Agreements (SLAs) Education Level: Bachelor's Degree In Lieu of Education In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Licenses/Certifications ITIL Foundations v3 within 180 Days Pref Keywords: information technology green card Delaware Florida Maryland New Jersey New York North Carolina Pennsylvania Texas Virginia West Virginia EVENT MONITORING ENGINEER (SR. SYSTEMS ENGINEER) [email protected] |
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| Tue Jun 18 22:23:00 UTC 2024 |