| Sr. Business Analyst at Troy, Michigan, USA |
| Email: [email protected] |
| From: Raman Arora, Zealhire [email protected] Reply to: [email protected] Hello My name is Raman Arora and I am a Staffing Specialist at ZealHire. I am reaching out to you on an exciting job opportunity with one of our clients. Job Title - Sr. Business Analyst Location - Troy, Michigan Job Description: USC/GC Local to Michigan Need LinkedIn Need DL/VISA(With Address) Please send candidates ONLY with Banking/Finance experience. ONLY LOCAL/ONSITE consultants are needed and client is looking FOR HYBRID MODEL. Strictly only 9 Plus years profile. Top 4 skills 3 - 5 years of IVR Experience, IVR reporting, such as eGain or CUIC Experience with ICE Mortgage Servicing Procession (MSP) application Experience with Fiserv DNA Experience with Cisco Contact Center and CTI Data Bonus Job Description Experience Level: 8-10 years Skills & Job Responsibilities Required: 5 years of IT Experience 3 - 5 years of IVR Experience Requirements gathering and analysis Ability to easily learn business process Ability to write and execute test cases, as well as find test data for scenarios Ability to bridge gap between IT and BU IVR projects with significant customizations Webservice analysis and testing Data mapping between applications Analyze data by developing basic SQL/SOQL queries Desired Project work with Contact Center Preferred Project work using Cyara automated IVR testing tool Experience with ICE Mortgage Servicing Procession (MSP) application Experience with Fiserv DNA Experience with IVR reporting, such as eGain or CUIC Experience with Cisco Contact Center and CTI Data Bonus Industry knowledge in Banking Industry knowledge in Loan Servicing Responsibilities The Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank. Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis. In depth analysis for purposes of mapping to Data Warehouse and source system Web Services. Validate development matches the business expectations Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology. Facilitate UAT with the Business Units. Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations. Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream. Should you be interested, please send me a copy of your resume in word format along with the following details ASAP. Full Name: Current Location: Hourly rate on C2C/W2: Work Authorization: Earliest Available date to start: Date and times available to interview: Two Professional References:(Preferably Supervisory references): Kind Regards, Raman Arora Technical Recruiter ZealHire Inc. Email: [email protected] Direct: ( 332) 287 8468 Ext. 112 14 Wall Street 20th Floor | New York, NY 10005 www.zealhire.com Keywords: access management information technology green card wtwo New York Sr. Business Analyst [email protected] |
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| Thu Jun 20 01:32:00 UTC 2024 |