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Urgent Position || Senior Helpdesk Specialist @ MD (Onsite) at Baltimore, Maryland, USA
Email: [email protected]
Direct client position

Position: Senior Helpdesk Specialist

Duration: 3 years with Extension Period

Location: Baltimore, MD (Onsite from Day 1)

Requirement Helpdesk Specialist (Senior)

At least two (2) years of experience in the following technical areas:

Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN Desk, Adobe Acrobat, Cisco VPN software and imaging software.

Senior level experience using service desk software (opening, documenting, closing, follow up on service calls).

Senior level experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers, stand-alone and networked scanners, and copiers.

Email/ Scheduling: Microsoft Outlook 2013, 2016.

Active Directory includes troubleshooting PC and Microsoft hardware or software.

Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.

Installing and configuring server operating systems: Windows 2012.

Installing and configuring Microsoft Active Directory services.

Installing and configuring Remote control tools.

Installing and configuring System Center Configuration Manager (SCCM)

Required Offeror Experience:

The following experience is preferred and will be evaluated as part of the TO Technical Proposal.

Offeror shall demonstrate at least five (5) years experience providing three (3) or more Network Engineer (Senior).

Preferred Personnel Experience:

The following experience is preferred and will be evaluated as part of the TO Technical Proposal.

Offeror shall demonstrate experience in providing help desk, end user, and infrastructure support resources in a prior engagement within the last 3 years.

Offeror shall demonstrate prior experience rapidly responding to a work order for additional resources at an ongoing engagement.

Offeror shall demonstrate the extent to which the Customer (s) were satisfied with Offerors performance engaged in a five (5) year commitment.

Thanks & Regards

Shubham Kumar  

Mail:

S
[email protected] 

Direct: 
 || (480-389-2900) || 
 www.technixonline.com

 Phoenix, AZ, 85050

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Technix LLC |
Phoenix, AZ
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phoenix, AZ 85050 US

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Urgent Position || Senior Helpdesk Specialist @ MD (Onsite)
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Thu Jun 20 19:57:00 UTC 2024

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Location: Baltimore, Maryland