Onsite - Maximo Sr Consultant at Houston, Texas, USA |
Email: [email protected] |
From: Teja, TalentGroups [email protected] Reply to: [email protected] Hi, I'm Teja from Talent Groups. I hope you're doing well! Please review the requirements below, inform us of your interest, and send us your updated resume. Job Title Maximo Sr Consultant Location: Houston, TX (Onsite) Job Type: Contract Job Description: Experience: 8-10 Years Senior support lead is responsible for overseeing and managing the support team to ensure the high-quality result to customer. This role involves strategic planning, coordination of support activities and continue improvement of support process. Sr support Lead will ensure that customer satisfaction and performance goals are met. Key Responsibility: Lead, Mentor and guide the support team to deliver exceptional customer service. Handle complex and escalated customer issues and provide resolution in timely manner. Oversee daily support operations, including ticket management, escalation procedure and issue resolution. Coordinate training programme to ensure the team is up to date with the latest product knowledge and support based practice. Monitor customer satisfaction level and implement strategy to improve overall customer experience. Lead initiative to improve support tools, system and processes. Keywords: Texas Onsite - Maximo Sr Consultant [email protected] |
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Fri Jun 21 01:52:00 UTC 2024 |