| Senior UX Researcher || Redmond, WA (Onsite) at Redmond, Washington, USA |
| Email: [email protected] |
| From: Ashish Yadav, Vyze Inc. [email protected] Reply to: [email protected] Job Description - Senior UX Researcher Location: Redmond, WA (Onsite) locals or nearby only Job Description This role is for an experienced planning and usability researcher who can work independently with guidance to support foundational research and evaluative design usability testing. This role supports Viva Horizontals which is the cross suite solution area of the Viva Employee Experience product. This position will work directly with the Principal UX Researcher focused on the Viva Horizontals product area. The position is located within the Viva Studios Design team, which is part of the Experiences & Devices Engineering Organization. We are looking for this role to be based in the Puget Sound area as some in office time may be required. Job Responsibilities: Conduct B2B UX research on one or all of the following types of audiences - individual employees, People leaders (execs, senior leaders, managers), IT Admins/Managers, and HR / Data analysts. Work directly with Design and Product Management partners on key priority design projects from early-stage foundational user research to iterative design evaluations. Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering. Devise and evaluate methods and procedures for collecting data, such as moderated and unmoderated interviews, group discussions, and surveys. Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders Work priorities aligned directly to needs of design team first with guidance from Viva Insights UXR and Principal UXR Manager, in partnership with the Viva Insights Design team. Ideal Education/Experience: 5-7 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner. Experience in presenting and socializing research insights. Experience with AI related product solutions would be a plus. An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience Qualitative early stage foundational research experience to understand and build out user role needs, jobs to be done, and challenges. Qualitative evaluative research experience and UX Health research (e.g. Heuristic Reviews, Experience Reviews, iterative Usability testing) Business To Business research experience is a key requirement in this role You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations across all phases of the customer lifecycle and user journey Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders Experience working in a fast-paced technology environment that requires independent time management, task prioritization, and flexibility Verbal and written communication skills and good interpersonal partnering skills. Experience building strong collaborative relationships with peers and stakeholders Job Requirements Years of Experience Required: 5-7 overall years of experience in the field. o 5-7 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting Degrees or certifications required: o An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience o Years of valid experience is most important over a specific degree Disqualifiers: Candidates with o less than 5 years, no B2B audience experience (employees and workers), not looking for heavy quantitative researcher, must be able to understand the business strategy Best vs. Average: The ideal resume would contain o Qualitative data research, 5+ years of experience, Figma, User Testing, Playbook US, Respondent.IO, Qualtrix (nice to have), PowerPoint/Word/Excel. Individuals must be able to work in a matrixed department, must be a strong partner, and act proactively. Performance Indicators: Performance will be assessed based on o How well they partner, how they independently manage their research, presentation (impact focused) 1. Unmoderated/Moderated User Testing | Required 5 Years of Experience 2. Analysis and Reporting | Required 5 Years of Experience 3. Balancing Multiple Studies | Required 5 Years of Experience Typical Day in the Role Purpose of the Team: The purpose of this team is o This team focuses on Pulse and Glints and collaborates with UX Designers, Product Managers, other User Researchers, data science, and engineering teams to ensure that the most critical user needs and opportunities are being addressed. Key projects: This role will contribute to Viva insights is what this role is focusing on in Horizontals. Typical task breakdown and operating rhythm: The role will consist of o This role will be lighter on the meetings, but the role is still highly collaborative. More comprehensive breakdown under the job responsibilities. Keywords: business analyst artificial intelligence user experience information technology Washington Senior UX Researcher || Redmond, WA (Onsite) [email protected] |
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| Fri Jun 21 21:12:00 UTC 2024 |