| Maximo Consultant / Manager : Houston, TX : Immediate Interviews at Houston, Texas, USA |
| Email: [email protected] |
| Hi, Hope you are in fine spirits of health! My name is Love Juneja and I am working with Alpha Silicon. We are headquartered in Santa Clara, CA serving customers nationwide in the United States. We have the following job opening.... Job Title Maximo Sr Consultant Location: US Houston (Onsite) Language: English/Spanish Job description: Experience: 8-10 Years Senior support lead is responsible for overseeing and managing the support team to ensure the high-quality result to customer. This role involves strategic planning, coordination of support activities and continue improvement of support process. Sr support Lead will ensure that customer satisfaction and performance goals are met. Key Responsibility: Lead, Mentor and guide the support team to deliver exceptional customer service. Handle complex and escalated customer issues and provide resolution in timely manner. Oversee daily support operations, including ticket management, escalation procedure and issue resolution. Coordinate training programme to ensure the team is up to date with the latest product knowledge and support based practice. Monitor customer satisfaction level and implement strategy to improve overall customer experience. Lead initiative to improve support tools, systems and processes. Thanks and Regards Love Juneja US IT RECRUITER Phone: 951-800-2167 Email Id: [email protected] -- Keywords: access management information technology California Idaho Maximo Consultant / Manager : Houston, TX : Immediate Interviews [email protected] |
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| Fri Jun 21 21:14:00 UTC 2024 |