| Functional SAP CRM at Tallahassee, Florida, USA |
| Email: [email protected] |
| From: anilj, RBC [email protected] Reply to: [email protected] Title: On-Site Functional SAP CRM/CRM Web-UI/S/4HANA/B/4HANA Consultant Location: Tallahassee, FL Length: Long Term Travel required: none Telecommute: no Skills: "Functional SAP CRM/CRM Web-UI/S/4HANA/B/4HANA; SAP ECC/Business Intelligence/Warehouse (BI/BW) and/or Interfaces in SAP; Child Support Enforcement; SAP S/4HANA functionality; CRM/ECC functionality to S/4HANA; Enterprise Resource Planning (ERP) applications; OOA&D; requirements development, system design, and testing; HP ALM, data analysis, ad hoc reporting, CAMS, SAP General Ledger; Testing, requirements development/System design, SAP architecture, OSS notes; OOA&D, MS OFFICE, Documentation, Govt Description: Interviews: In the event an interview is requested they will be conducted remotely via Microsoft Teams. Telecommuting: Telecommuting is not an option for this position. Background The Client System utilizes Enterprise Resource Planning (ERP) technology using SAP (System Application Products). SAP provides the foundation of CAMS and allows comprehensive automation of business rules and workflow processes. The consultant(s) will augment the skills and talents of state staff. The consultant(s) will work in the CSPs CAMS CRM and Integrations team(s) within the Enterprise System Support Process (ESSP). The Consultant will work with the Child Support Program, Enterprise System Support Process (ESSP), augmenting current program resources and providing technical assistance consultation services in support of the of the CAMS system. The team currently relies on data from the Florida online Accounting Information Resource (FLAIR). FLAIR, a mainframe application, is being replaced with the Florida Planning, Accounting and Ledger Management (PALM) system which will run on PeopleSoft. This position will work and coordinate with agency executive and managing sponsors, technical and functional staff, contractors, Department of Financial Services FLORIDA PALM Project partners, and vendors for the design and implementation of the Child Support FLORIDA PALM Project and ensuring all required and appropriate project deliverables, reporting and communications are completed. EDUCATION/CERTIFICATIONS Education - Bachelors degree in computer science, Information Systems or other related field, or equivalent work experience. Experience, Duties, and Responsibilities Interfaces, Functional Analyst Required experience: Minimum 3 years of experience o SAP Customer Relationship Management (CRM), CRM Web-UI, S/4HANA, B/4HANA, Enterprise Central Component (ECC, Business Intelligence/Warehouse (BI/BW) and/or Interfaces in SAP Functional SAP experience is required. Knowledge of Enterprise Resource Planning (ERP) applications or object-oriented analysis and design. Knowledge of basic CRM architecture Experience in requirements development, system design, and testing. Preferred Experience: Experience with CAMS All phases of the Software Development Life Cycle (SDLC) including Analysis, Physical and Logical design, Resource Planning, Code development, Testing, Implementation and Maintenance. Knowledge reflected in SAP S/4HANA related certifications. Experience with Interfaces in SAP. Experience with General Ledger in SAP. Child Support experience. Mandatory Training in SAP S/4HANA CAMS will be transitioning to the SAP S/4HANA applications. Required knowledge for staff augmentation resources under this contract require S/4HANA advanced training. The consultant must satisfactorily complete at least 40 hours of advanced training in the SAP S/4HANA applications at the contractors or consultants expense. The Department will not provide, arrange, or pay for the training, and will not reimburse the contractor or consultant for the cost. The time needed for this training may not be billed to the Department. The contractor must provide documentation with its reply that the consultant has completed the training, or the training can be completed, and the documentation provided to the Department within six months after the effective date of the contract. Documented technical experience equal to 1000 or more hours on an SAP S/4HANA implementation project will be accepted in lieu of this training requirement. Required Duties and Responsibilities: Assist in the periodic review and revision of the Operations and Maintenance sections of the CAMS Enterprise Project Plan. Provide opinions and guidance to the CAMS Project Manager. Use the Project Management tool to record time and progress reporting. Assist in the development of project plans. Manage incidents using the Department tool. Follow established plans and processes. Provide recommendations for updates as requested. Perform a preliminary impact assessment of any support requests and provide an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects or programs as requested. Lead and manage support requests as assigned. Complete assigned support request related work. Provide opinion on potential and proposed changes to CAMS by the Department. This may include options and suggestions for alternatives, as well as an impact analysis that covers impact to cost, resources, hardware, software, schedule, and any downstream impact to other IT systems, projects, or programs. Attend meetings related to CAMS Operations & Maintenance, and any CAMS related modifications or enhancements. Schedule and lead meetings and provide agendas, presentations, minutes, issue, and decision papers. Provide reports or opinions as directed by the CAMS Project Manager or designee. These are data to assist in decision making, not changes migrated to production. Examples of reports/opinions/ draft responses include providing responses to State and Federal agency inquiry, prepare formal or informal status reports including supporting documentation as needed, prepare materials for interagency, state, and federal audits and other systems reviews. Assists program staff on an as-needed basis to analyze trends and cause/effect relationships associated with child support program performance, including analysis and dissemination of data related information such as performance accountability measurements (PAMS) and federal reporting. Assist in determining the problem and resolve 2nd level requests. Break-Fix resolution and root cause analysis support to address CAMS application problems. Assist in the proactive management of systems and hardware. Root cause analysis and resolution plan implementation. Identify fixes that require code modification/enhancement to correct operational deficiencies. Assist in the planning, preparation, and release of major and minor updates to existing software and installation of new software. Assist in requirements documentation and requirements traceability. Assist in control and management of software and IT hardware. Assists in the development and critical review of appropriate workflows, forms, and design documents that describe proposed and/or implemented system functionality. Keywords: user interface business intelligence active directory information technology business works hewlett packard microsoft Florida Functional SAP CRM [email protected] |
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| Fri Jun 21 21:55:00 UTC 2024 |