| Service Now Business Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: Swapna, Cyber-resources [email protected] Reply to: [email protected] Service Now Business Analyst Location : Hybrid (3 DAYS A WEEK ONSITE) Work Place - Washington DC The District of Columbia Office of the Chief Technology Officer (OCTO) is looking for a ServiceNow Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of business requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. The resource will work to build trusting relationships with major project stakeholders and lead them to adoption of the best solution. They will Support organizational change management (OCM) efforts by providing information on the to be solution. They will work diligently to leads quality management reviews and ensure all business and design requirements are met. The resource will facilitate solution demonstrations to stakeholders; may support preparation of training material and provide user training. The resource will work closely with solution/technical staff to ensure the solution is technically feasible and to identify areas to streamline implementation efforts. They will lead in the validation of the configuration of business data and support the technical team with various tasks required for any required custom development. They will assist and may be required to lead test plan development and execution including conducting user acceptance testing ensuring implementation meets clients requirements. Basic Qualifications 5+ years of professional experience supporting the configuration and development of ServiceNow 8+ years of business analysis experience 8+years of IT Service Management experience Core Qualifications Strong oral and written communications skills Supervisory experience working with a diverse internal and client teams Client presentation development; executive presence Ability to produce technical documentation utilizing the MS office suite including collaboration tools Understanding of change management, configuration management, and release management as it relates to ITIL Experience managing relationships, operating procedures and service level agreements with clients and coworkers Customer relationship management experience Experience in test plan creation and execution, including automated test scripts ITIL foundations certification Experience implementing systems using the agile/scrum methodology Experienced in the system development life cycle (SDLC) processes including client requirement analysis and system design Experience designing and implementing it and non-it related process workflows, procedures and technical standards Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions CONTRACT JOB DESCRIPTION Responsibilities: 1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. 2. Identifies improvements to project standards to achieve high quality services/products. 3. Identifies best practices and standards for the use of the product. 4. Delivers support and design for industry specific technologies that require integration with systems or networks. 5. Interacts with executive level business users or technical experts. 6. Functions as a niche technical SME. 7. Lead experience with technical expertise across large, complex implementations for systems. Minimum Education/Certification Requirements: Bachelors degree in Information Technology or related field or equivalent experience Thanks & Regards Swapna J Official Partner to State of Virginia / D.C. / Indiana / Georgia / Idaho / Florida / Iowa Email: Swapnaj @cyber-resource.com 12240 Manor Crossing Dr, Glen Allen, Virginia 23059 http://www.cyber-resource.com/ Keywords: user interface information technology microsoft Service Now Business Analyst [email protected] |
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| Fri Jun 21 22:10:00 UTC 2024 |