| TWK_2267 Product Support Analyst / IT service Desk position with State of Texas #Currently Remote in Texas state at Remote, Remote, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before June 27, 2024 @ 3 PM CST Requirement details: Internal job ID:TWK_2267Product Support Analyst / IT service Desk State of Texas Austin, TX 78751 # Currently Remote in Texas state Note: 1) Position will be remote within the Texas state 2) Program will allow candidates who are within the state (Any location within the State of Texas) Public Sector (State / Federal / Local Govt.) Client Experienced profiles only Local to Texas Profiles only EXP: 10+ Years must Job Description: Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation. Acts as the technical team lead for the Client's IT Service Desk as a Service, supporting the external users of computer systems through a help desk structure that spans the range from providing first-line assistance for operational problems of agency information technology systems through collaborating with multiple IT support organizations and program policy sections to research and resolve more difficult and complex problems. Monitors performance of vendor-provided staff and/or vendor-managed services; collects data to analyze performance against service level agreements; enforces guidelines, procedures, and policies; participates in bringing new programs into the Service Desk as a Service structure; assigns work to others and monitors its quality and completeness. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. SKILLS AND QUALIFICATIONS Years Required Experience 8 Required (at least 3 years) Leadership of a help desk / service desk 8 Required (at least 2 years) Experience developing process / training documentation 8 Required (at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. 2 Preferred Experience gathering and analyzing performance metrics 2 Preferred Ability to guide knowledge transfer as staff roll off and on the service desk -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: rlang information technology Idaho Texas TWK_2267 Product Support Analyst / IT service Desk position with State of Texas #Currently Remote in Texas state [email protected] |
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| Sat Jun 22 22:11:00 UTC 2024 |