| Urgent Hiring on :: Job Title:Product Specialist 3 :: Location: Dauphin, PA (Hybrid) :: Duration: 6+ months at Dauphin, Pennsylvania, USA |
| Email: [email protected] |
| From: Sankhi Tudu, Vyze Inc [email protected] Reply to: [email protected] Job Title: Product Specialist 3 Location: Dauphin, PA (Hybrid) - Agency needs to backfill an outgoing contractor who was covering the following shifts: (Wednesday - 5pm- 6:30am: Saturday - 5am-5:30pm : Sunday - 5am-5:30pm) Duration: 6+ months Interview: Skype Visa: USC/ GC /GCEAD / H4EAD MUST HAVE: Updated resume, visa and Current location, LOCAL OF PA IS PREFFERED REQUIRD SKILLS: Possesses excellent communication skills; both written and spoken. Ability to be clearly understood and has excellent phone etiquette. Ability to support end-users with varying IT skillsets. Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures. Ability to adapt to change. Detail oriented and resourceful. Excellent organizational skills. Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution. Experience with incident management, call tracking, and ticketing software. Preferred 2+ years previous systems administrator, help desk, and/or call center experience. The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work closely with Commonwealth staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. Keywords: information technology green card Pennsylvania Urgent Hiring on :: Job Title:Product Specialist 3 :: Location: Dauphin, PA (Hybrid) :: Duration: 6+ months [email protected] |
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| Tue Jun 25 02:33:00 UTC 2024 |