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Product Owner (contact center) Exp 11+@NY (Remote) at New York City, New York, USA
Email: [email protected]
Hi

Contract

Role: Product Owner (contact center) Exp 11+

Location: New York city, NY/Remote

Rate: 60

Must have:

Contact center platforms

Voice and video capabilities

Job Description:

Lead the development and implementation of contact center solutions, with a primary focus on voice.

Drive the migration of existing contact centre (Aws, connect, Twilio, Genesys, Five 9) platforms from on-premise to cloud-based solutions.

Collaborate closely with cross-functional teams to ensure seamless integration and alignment with business goals.

Serve as the primary point of contact for stakeholders, ensuring clear communication and understanding of project requirements.

Demonstrate exceptional interpersonal, communication, and listening skills to effectively lead and motivate the team.

Adapt to changes and challenges with a proactive and go-getter attitude.

Support the transition from Twilio voice to Zoom SDK version, ensuring continuity and minimal disruption.

Provide secondary support for video contact center needs as required.

Requirements:

Client looking for Product owner with background working on contact center and d
riving the migration of existing contact center platforms from on-premises to cloud-based solutions
, please follow the below Job description, 

Bachelors degree in computer science, Engineering, or a related field.

5+Years experience in Contact center in voice and video capabilities

Twilio is not a must, Genesys, Amazon connect, Five 9 etc.

Excellent problem-solving and communication skills.

Ability to work independently and collaboratively within a team.

Passport Numb is Mandatory 

Thanks & regards

Acharya

Sr. Lead IT Recruiter ||
TEL:  609-920-9222

Mail: [email protected]

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Keywords: information technology golang New York
Product Owner (contact center) Exp 11+@NY (Remote)
[email protected]
[email protected]
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Tue Jun 25 02:51:00 UTC 2024

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