| Customer Journey Map Creator Designer - Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: Fazal Uddin, Msys Inc [email protected] Reply to: [email protected] Title: Customer Journey Map Creator/Designer - Remote Location: Remote Length: 3 Months with extensions Restriction: W2 or C2C Send resume to: [email protected] Description: Interview Type: Skype *** Remote *** need 2 references and sample customer journey maps Build customer journeymaps. The primary need is to have a baseline of people and interactions so that prioritization andideation can occur to improve the pain points individuals experience while interacting digitally with Hennepin County. Theartifacts created will systematically inform directions around digital solutions and technologies. Project work includes: Consultant will be responsible for the creation of up to 40 customer journey maps (through publicly accessible information) that are: Built from templates and use a process that is easily repeatable by teams for additional journeys. Designed to be malleable and editable for future iterations. Set up standard common phases that are within government services (such as: learn, use, visit, apply, submit, receive). Visually and graphically stimulating as well as easily understandable by those without subject matter expertise Focus on the front end service delivery. Displays what people are doing, thinking, feeling and the channels/ touchpoints they experience along the journey. Propose and recommend opportunities for usage of maps to inform discover, design, anddevelopment phases. Required experience/skills: Demonstrated experience in building precise, easily understandable journey maps. Ability to quickly present current state services and experiences in the government sector. Track record of deliverables that build products that are malleable, and usable by user experience and customer experience teams. Preferred experience/skills: Usage and familiarity with Lucid or other web based diagramming applications. Creation of simple graphics and visuals to show complex ideas. Experience connecting with community members to verify hypothesis/ assumption maps Keywords: wtwo Customer Journey Map Creator Designer - Remote [email protected] |
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| Tue Jun 25 05:58:00 UTC 2024 |