| Critical Incident Manager/ Sunnyvale, CA - Onsite at Sunnyvale, California, USA |
| Email: [email protected] |
| Hi All, Position Title Critical Incident Manager Primary Skills ITSM Incident Management Position (Onsite/Remote) Onsite Buy Rate- $50/hr. C2C Work Location- Sunnyvale, CA Required Skills: End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required. Ensure that all modes of communication are effectively used throughout the incident life cycle. Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks. Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base. Driving, developing and managing the major incident process and associated procedures / systems Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Be an Evangelist for the Incident Management Process Expertise in ITIL processes Preferred Skills: Experience in playing the Incident Manager role in Cloud and DevOps environment Experience in playing the role in Tech companies Thanks and Regards, Ankush Verma | Lead Recruiter Office: 732 485 0000 - 9086 Direct: 209-207-5752 Email: ankush@ cygnuspro.com Cygnus Professional Inc. https://www.linkedin.com/in/ankush-verma-7a1818b2/ Keywords: information technology California Critical Incident Manager/ Sunnyvale, CA - Onsite [email protected] |
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| Wed Jun 26 21:12:00 UTC 2024 |