| Critical Incident Manager :: Sunnyvale, CA :: Onsite :: $50/hr max :: NO at Sunnyvale, California, USA |
| Email: [email protected] |
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Processing description: http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1514139&uid= Hi, Hope you are doing good, My name is Sumit, and I am a Staffing Specialist at Excelon Solutions. We have the below open position with our client, please find and let me know your interest along with updated copy of resume and best contact number to discuss further if comfortable & interested in this role. Role: Critical Incident Manager Location: Sunnyvale, CA :: Onsite Position Type: Contract Job Description: Primary Skills ITSM Incident Management End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required. Ensure that all modes of communication are effectively used throughout the incident life cycle. Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks. Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base. Driving, developing and managing the major incident process and associated procedures / systems Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Be an Evangelist for the Incident Management Process Expertise in ITIL processes Preferred Skills: Experience in playing the Incident Manager role in Cloud and DevOps environment Experience in playing the role in Tech companies Looking forward to work with you Thanks and Regards, Sumit Chawdhry Sr. Technical Recruiter [email protected] https://www.linkedin.com/in/sumit-shankar-c-b58a371b1/ Disclaimer: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e-mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or Excelon Solutions LLC or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of Excelon Solutions LLC or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of Excelon Solutions LLC is strictly prohibited. This communication is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. Unauthorized reading, dissemination, distribution, or copying of this communication is prohibited. -- Keywords: cprogramm access management information technology California Critical Incident Manager :: Sunnyvale, CA :: Onsite :: $50/hr max :: NO [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1514139&uid= |
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| 10:30 PM 26-Jun-24 |