| Urgent Requirement: Position:Service Desk Technician L2(HYBRID) (Locals to DMV Area) at Remote, Remote, USA |
| Email: [email protected] |
| From: ATI Team, Aspire [email protected] Reply to: [email protected] POSITION: Service Desk Technician L2(HYBRID) Min 3yrs Exp (Locals to DMV Area) DURATION:3-17 Months ADDRESS:Washington DC 20004 *A238: Service Desk Technician Level 2 *Hybrid position - will be expected to report on-site* The Service Desk Technician Level 2 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Duties & Responsibilities: Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. Ability to provide tier 1 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. Ability to provide tier 1 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. Interact with network team and application development teams to restore services and/or identify and correct issues. Simulate or re-create user problems to resolve incidents. Recommend system modifications to reduce user problems and service incidents Qualifications: At least three (3) years of experience in the following: Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Preferred Experience: At least three (3) years of experience in the following: Endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Technical Skills: CompTIA A+ certification for technical support. Required/Desired Skills Experience providing help desk support for Windows operating system, Windows-based applications and databases, and AD account management; Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix CompTIA A+ certification Thanks & Regards ATI Team [email protected] Keywords: active directory information technology hewlett packard Urgent Requirement: Position:Service Desk Technician L2(HYBRID) (Locals to DMV Area) [email protected] |
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| Wed Jun 26 22:40:00 UTC 2024 |