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NEED - Critical Incident Manager with ITSM - Sunnyvale, CA at Sunnyvale, California, USA
Email: [email protected]
From:

Ayushi,

Cygnuspro

[email protected]

Reply to:   [email protected]

Hi,

This is Ayushi Kaushik from Cygnus Professionals. I have an urgent job requirement matching your profile. If You are Interested, Please reply with updated resume at [email protected] or directly reach me 

Rate : $47/hr max on c2c

Role:  Critical Incident Manager with ITSM

Location: Sunnyvale, CA

Duration: Long Term Contract

JD :

Required Skills: 

                End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required. 

                Ensure that all modes of communication are effectively used throughout the incident life cycle. 

                Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks. 

                Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan 

                Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base. 

                Driving, developing and managing the major incident process and associated procedures / systems 

                Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. 

                Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. 

                Ensuring that all the resolution procedures are updated in the knowledge database / Work log 

                Be an Evangelist for the Incident Management Process 

                Expertise in ITIL processes 

Preferred Skills: 

                Experience in playing the Incident Manager role in Cloud and DevOps environment 

                Experience in playing the role in Tech companies 

Thanks & Regards

Ayushi Kaushik

Cygnus Professionals

3490 US Highway 1

Princeton, NJ 08540

M:  732 485 0000 x Ext : 9066. or T : 732 595 9066 (Direct)

E:  [email protected]

LinkedIn: https://www.linkedin.com/in/ayushi-kaushik-032706217

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Keywords: information technology California New Jersey
NEED - Critical Incident Manager with ITSM - Sunnyvale, CA
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Wed Jun 26 23:54:00 UTC 2024

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