| NEED - Critical Incident Manager with ITSM - Sunnyvale, CA at Sunnyvale, California, USA |
| Email: [email protected] |
| From: Ayushi, Cygnuspro [email protected] Reply to: [email protected] Hi, This is Ayushi Kaushik from Cygnus Professionals. I have an urgent job requirement matching your profile. If You are Interested, Please reply with updated resume at [email protected] or directly reach me Rate : $47/hr max on c2c Role: Critical Incident Manager with ITSM Location: Sunnyvale, CA Duration: Long Term Contract JD : Required Skills: End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required. Ensure that all modes of communication are effectively used throughout the incident life cycle. Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks. Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base. Driving, developing and managing the major incident process and associated procedures / systems Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Be an Evangelist for the Incident Management Process Expertise in ITIL processes Preferred Skills: Experience in playing the Incident Manager role in Cloud and DevOps environment Experience in playing the role in Tech companies Thanks & Regards Ayushi Kaushik Cygnus Professionals 3490 US Highway 1 Princeton, NJ 08540 M: 732 485 0000 x Ext : 9066. or T : 732 595 9066 (Direct) E: [email protected] LinkedIn: https://www.linkedin.com/in/ayushi-kaushik-032706217 ReplyForward Keywords: information technology California New Jersey NEED - Critical Incident Manager with ITSM - Sunnyvale, CA [email protected] |
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| Wed Jun 26 23:54:00 UTC 2024 |