| Remote Role : CCaaS - Test Technicians for a Call Center supporting at Center, Colorado, USA |
| Email: [email protected] |
| Role : CCaaS - Test Technicians for a Call Center supporting our client. Location : Remote Contract Positions Through December 31, 2024 (Could extend further). Remote, but for coordination purposes the employee will be expected to work Eastern Time Zone hours Candidates must work Eastern Time hours. Candidates must be US Citizen or Green Card Holder. V ery specific Test Technical for CCaaS role. Will have to work remote EST and on be on camera at times for updates. JOB DESCRIPTION The Test Technician (also referred to as Tester in this document) will work with the Customers Call Center Program Management team to assist in the development of test processes to confirm that the installed system meets the performance measurements (metrics) and a performance baseline for the Cisco ACD (Automatic Call Director), the IVR (Interactive Voice Response) system, the NICE ENGAGE (Call Recording and Quality Assurance) system and NICE WFM (Workforce Management) System. The candidate will be responsible for executing the testing process, recording any deviations in the product, documenting the results, and helping ensure development resolves identified issues. BASIC QUALIFICATIONS Able to speak, read and write English. Use TRC provided computing infrastructure and hardware, as well as TRC customer provided hardware. Schedule and conduct meetings pertaining to testing, the test process, and workflows for the responsible parties as it pertains to systems test. Able to deconstruct customer requirements and use cases into test cases and create objective, testable system level requirements with clear entry and exit criteria, and documentable test results. Where applicable, conduct testing either individually or as part of a team. Able to conduct regression testing using agile development and development spirals, as well as waterfall development. Concisely document test cases and test reports for distribution to other parties. Additional qualifications for an experienced tester are: Can execute multiple lines of testing, using internal resources as well as third party test organizations such as Impirex. Able to prepare internal and external reports for TRC, the customers technical staff and executive management on the progress of testing, as well early identification of potential logjams and untestable or unprovable requirements. DESIRED SKILLS Prefer applicants with experience in in-bound call centers, especially with a regulated utility. Considered a mid-career employee. Need the ability to work efficiently remotely with minimal supervision. Able to understand complex systems and service delivery, as well as work with TRC and customer partner teams, using the defined meeting and report cadences. EXPERIENCE MINIMUM Applicant should have a minimum of five (5) years of IT systems test experience, including writing test cases, executing test cases, and documenting results, as well as conducting regression testing on partial failures of test cases. Bachelors Degree in Business, Computer Science, software, or systems engineering or similar, or documented employment experience in systems testing and test case work can be considered. Thanks & Warm Regards, Alok Singh | Technical Recruiter TekNavigators Staffing 978-558-4666 *109 Alok @tek-staffing.com tek-staffing.com -- Keywords: information technology Remote Role : CCaaS - Test Technicians for a Call Center supporting [email protected] |
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| Thu Jun 27 00:45:00 UTC 2024 |