| Urgent Profile Needed - Guidewire BillingCenter Lead - Remote at Remote, Remote, USA |
| Email: [email protected] |
| From: John Joseph, IDC Technologies [email protected] Reply to: [email protected] HI, Hope you are doing well. We have an urgent opening for the position of Guidewire BillingCenter Lead - Remote Contract position for our clients, kindly Check the below job description and let me know your interest. Job Title : Guidewire BillingCenter Lead Experience : 8-18 Years Location : Remote We are looking for a Guidewire BillingCenter Lead to oversee and manage the customer interface on a daily basis for our project. In this role, they will be responsible for proactively addressing any issues before they escalate, creating functional and technical specification documents, and ensuring adherence to SLAs/KPIs/OLAs. They will track open tickets/incidents, allocate tasks to team members, and ensure the timely closure of tickets. Responsibilities: Proven experience as a Guidewire BillingCenter Developer or similar role. Experience in managing customer interactions and handling project escalations. Strong understanding of Guidewire BillingCenter functionalities and configurations. Proficiency in creating functional and technical documentation. Ability to lead a team and drive results in a fast-paced environment. Lead the customer interface for the project, addressing issues proactively. Create functional and technical specification documents. Track open tickets/incidents and allocate them to resources, ensuring timely closure. Ensure adherence to SLAs/KPIs/OLAs. Drive continuous improvement within the delivery team for efficiency and quality. Ensure compliance with Software Quality Processes. Manage project timelines effectively. Qualification: Bachelor's degree or equivalent combination of education and experience Keywords: Urgent Profile Needed - Guidewire BillingCenter Lead - Remote [email protected] |
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| Fri Jun 28 00:16:00 UTC 2024 |