| Senior Maximo Support Lead || Onsite at Remote, Remote, USA |
| Email: [email protected] |
| From: JUNAID, Smartfolks [email protected] Reply to: [email protected] Hello Professional, I hope this email finds you well, Please refer the JD below and share suitbale profile to me. Hoping to hear from you soon!! Tittle: Senior Maximo Support Lead Location: US Houston (Onsite) Language: English/Spanish Industry: Oil/Gas C2C Wipro Implementation Job description: Experience: 8-10 Years Senior support lead is responsible for overseeing and managing the support team to ensure the high-quality result to customer. This role involves strategic planning, coordination of support activities and continue improvement of support process. Sr support Lead will ensure that customer satisfaction and performance goals are met. Key Responsibility: Lead, Mentor and guide the support team to deliver exceptional customer service. Handle complex and escalated customer issues and provide resolution in timely manner. Oversee daily support operations, including ticket management, escalation procedure and issue resolution. Coordinate training programme to ensure the team is up to date with the latest product knowledge and support based practice. Monitor customer satisfaction level and implement strategy to improve overall customer experience. Lead initiative to improve support tools, system and processes. Keywords: Senior Maximo Support Lead || Onsite [email protected] |
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| Fri Jun 28 01:23:00 UTC 2024 |