| urgent and Direct client Service Support Analyst- Junior at Junior, West Virginia, USA |
| Email: [email protected] |
| Hi professionals Good Morning How are you all Hope you all are doing well Below is the JD for the Service Support Analyst- Junior The urgent and Direct client Service Support Analyst- Junior NC - Meck County - Service Support Analyst- Junior (740561 3205 Freedom Dr, Charlotte, NC 12 months ***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. The IT Service Desk Agent I will provide front line telephone\\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems Perform First Contact Resolution (FCR) Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Understand and adhere to Incident Management, Request Management, and Knowledge Management policies Typically handles small initiatives and/or assignments independently. May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialist. Skill Required / Desired Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Previous experience providing IT support by phone/email Thanks & Regards Akhil Reddy Administrative Assistant Keshav Consulting Solutions, LLC Phone: 9 1 9-439-7374 Email: [email protected] Address: 5470 McGinnis Village Place, Suite102, Alpharetta, GA, 30005, Website: www.keshavconsulting.com Keywords: information technology Georgia North Carolina urgent and Direct client Service Support Analyst- Junior [email protected] |
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| Fri Jun 28 19:49:00 UTC 2024 |