| Hiring! Engagement Manager at Alpharetta, GA (Onsite) at Alpharetta, Georgia, USA |
| Email: [email protected] |
| From: Vijayakumar R, TechStar Group [email protected] Reply to: [email protected] Role: Engagement Manager Location: Alpharetta, GA (Onsite) Duration: 6 Months Contract Position Overview: We are seeking an experienced Engagement Manager to join our team. The Engagement Manager will play a pivotal role in managing customer relationships, ensuring the successful delivery of projects, and driving business growth. Along with this, Engagement Manager will be making sure employee experience as well within the engagement and the ideal candidate will have excellent communication skills, strong engagement management abilities, Handle, Direct, Mentor people and create a great culture within the teams to have a passion towards delivering high-quality solutions. Responsibilities: 1. Project Management: Lead cross-functional project teams to ensure the successful delivery of projects on time and within budget. Resources onboarding tracking till closure to meet the defined SLA without fail. Develop project plans, timelines, and resource allocation strategies. Ensure having Delivery Quality Metrics defined for Projects and having them part of the reports. Engagement bi-weekly, monthly, quarterly reports to the middle and upper managements Regularly communicate project status updates to internal stakeholders and Customers. Change Management skills to identify and track any change within the agreed scope of work or resources. Identify any training and upskilling needs and facilitate the required training opportunities and track the result for assessing improvements and repeat the process on a periodic basis. Contract management which includes tracking the SOW, Change Orders validity and work with the relevant teams to get those renewed. Revenue Management which includes handling Invoices, tracking Payments and doing the monthly reconciliation Monitor project progress, identify risks and issues, and implement mitigation strategies as needed. 2. Leadership: Provide leadership, guidance, and mentorship to project teams, fostering a collaborative and high-performance work environment. Delegate tasks effectively, ensuring that team members have clear roles and responsibilities. Conduct performance evaluations and provide constructive feedback to team members. Create successors within teams and make sure everyone having equal chance to get elevated to the next level to grow along with the organization. 3. Customer Relationship Management: Serve as the primary point of contact for Customers when it comes to Delivery & Quality. Keep building and maintaining strong rapport with Customer middle & upper Management teams. Understand Customer needs and objectives, and proactively identify opportunities to add value. Communicate effectively with Customers to ensure alignment on project goals, timelines, and deliverables. Ensure the teams robust availability and showcase a high professionalism on a day-to-day work environment. 4. Continuous Improvement: Identify opportunities to optimize processes, improve efficiency, and enhance service delivery. Stay abreast of industry trends, best practices, and emerging technologies to drive innovation and excellence. Actively participate in internal initiatives to improve company operations and culture. Keep identifying successors within the engagement and keep Grooming the next level leaders for the Organization. Qualifications: Bachelor's Engineering degree in Computer Science/Technology, Master of Computer Application or equivalent preferred. Excellent communication and interpersonal skills, with the ability to interact effectively with Customers and internal stakeholders. Proven experience (15+ Years) in a client-facing role, such as consulting, account management, or sales. Strong project management skills, with the ability to manage multiple projects simultaneously. Demonstrated leadership abilities, with experience leading cross-functional teams. Strategic thinker with a results-oriented mindset and a track record of driving business growth. Keywords: business intelligence rlang information technology Georgia Hiring! Engagement Manager at Alpharetta, GA (Onsite) [email protected] |
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| Tue Jul 02 03:53:00 UTC 2024 |