| Production Support Analyst !! Baltimore, MD. !! NO H1B at Baltimore, Ohio, USA |
| Email: [email protected] |
| From: Tanupriya, Pransu tech solutions [email protected] Reply to: [email protected] Production Support Analyst in Baltimore, MD. Role summary and job responsibilities : Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels Ability to perform, investigate and resolve issues leveraging available tools and documentation Partners with global team members and escalates issues within the team, regionally and to other TechOps areas as needed Communicate with vendors as part of troubleshooting and issue resolution Leverages ServiceNow, including team dashboards, to manage work and its associated flow as well as to resolve incidents within policy standards Performs root cause analysis of issues and partners with our functional support teams as needed Analyze performance trends and crafts action plans to address potential impacts Actively helps team members and makes suggestions to improve practices Business knowledge Possesses fundamental understanding of the tech industry. Knowledge of the asset management industry is helpful Requirements Typically requires 2+ years of Enterprise level support experience, or similar discipline, supporting multiple applications Strong troubleshooting/problem solving skills Experience with SQL for Oracle, Sybase and MS SQL Experience with monitoring tools such as Autosys, Splunk, and New Relic, or similar tools Experience with ITIL incident management tools, such as ServiceNow, for incident and problem management Experience with Unix and Windows Knowledge of a scripting language like Python, or similar language Ability to read / understand code Familiarity with AWS-based applications is helpful Examines and collects data for trending capacity utilization Maintains a high proficiency in code management to ensure procedures are aligned to standard methodologies Identifies performance tuning opportunities that will produce improvements to processing or capacity Leverages internal messaging tools, like Symphony, for internal communication and collaboration Thanks & Regards, Tanupriya Singh |Technical Recruiter PransuTech Solutions | www.pransutechsolution.com Email: [email protected] Keywords: microsoft Maryland Production Support Analyst !! Baltimore, MD. !! NO H1B [email protected] |
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| Wed Jul 03 01:22:00 UTC 2024 |