| UX Lead - C2C or FTE - Charlotte, NC - Need local only at Charlotte, North Carolina, USA |
| Email: [email protected] |
| From: chandran.l, Vysystems [email protected] Reply to: [email protected] Job Description Partner with business stakeholders in IT, HR, Access Management, and other departments to identify areas for improvement in user workflows and processes. Conduct qualitative and quantitative user research to understand user needs, pain points, and desired functionalities to identify opportunities for improvement. Lead or assist in brainstorming sessions and facilitation workshops. Work collaboratively with designers, developers, and project managers to translate business requirements into user-centric solutions. Develop and maintain journey maps, persona specific user stories, wire frames, functional workflows, and user acceptance criteria. Conduct concept testing and usability testing sessions and synthesize feedback to ensure solutions meet user needs. Create design assets that support user adoption of new digital solutions. Collaborate closely with stakeholders to envision the future state user experience. Provide process improvement recommendations and solutions based on specific customer/business needs. Exposure to complex global IT operations. Exposure to ServiceNow modules and other enterprise systems for HR, IDAM, Procurement etc Experience in managing the UX and UI development life cycle. Skills: Figma FigJam UserTesting Optimal Workshop Design Systems Well versed with ITIL/Agile Keywords: user interface user experience information technology UX Lead - C2C or FTE - Charlotte, NC - Need local only [email protected] |
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| Thu Jul 04 09:06:00 UTC 2024 |