| Local Only:: System Analyst at Richmond, VA Contract Position at Richmond, Virginia, USA |
| Email: [email protected] |
| Hi, Hope you are doing Well. Please find the JD below and let me know your interest ASAP. And please attach copy of your Resume and mention visa status while replying. Role: System Analyst Location: Richmond, VA (VDOT) Duration: 12 Months Rate: $70/hr on C2C MAX Client: Commonwealth of Virginia - VDOT Local Richmond, VA candidates. This is a hybrid position, and will require days on site. Job Description: REQUIRED EXPERIENCE & SKILLS Strong customer service skills with a Customer First attitude. Extensive skills and experience in desktop products including but not limited to Windows 10/11,SharePoint, and MS Office 365. Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices. Excellent research and investigative skills. Extensive knowledge and experience in Active Directory, remote support tools, networking. Working understanding of software license management and compliance best practices. Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field. Ability to communicate effectively orally and in writing with individuals and groups. Experience with Power Platform, PowerShell, SQL strongly preferred. System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc. DUTIES ANDRESPONSIBILITIES: Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system. Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities. Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements. Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems Provide management with recommendations for systems and process improvements Troubleshoot software and hardware problems and enhances the level of direct services to field staff Install, maintain, and assist in testing and upgrading of new and existing hardware and software Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software. Manage and monitor customer IT issues using helpdesk tools KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control. Skill Required years req Years Used Last Used Strong Customer Service skills with a Customer First attitude Required 5 Experience in working with request/incident tracking and reporting tools. Required 5 Extensive skills and experience with Windows environments (Server/Enterprise OS), Microsoft Products (Office Suite, Visio, Project, etc.). Required 5 Proven track record of completing technical solutions, enhancements, and projects. Required 5 Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus. Required 3 System administration of Ivanti Endpoint Manager or a similar client management solution (MECM, PDQ, Flexera, ManageEngine, etc.). Required 3 Working knowledge of the Power Platform (PowerBI/PowerAutomate), Powershell, SQL, strongly preferred. Highly desired 3 Knowledge of security vulnerability tracking, remediation, risk-based escalation, CVEs, etc. Highly desired 3 Jitender Sagar ST Global LLC [email protected] Keywords: information technology microsoft Virginia Local Only:: System Analyst at Richmond, VA Contract Position [email protected] |
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| Fri Jul 05 20:07:00 UTC 2024 |