| Incident Manager // Plano, TX (Only Locals) // Contract at Plano, Texas, USA |
| Email: [email protected] |
| Hi, My name is Naveen Kumar and I represent iTech US Inc. iTech is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have job opening for the below role. Role: Incident Manager Location: Plano, TX (Only Locals to TX) Duration: Contract Experience: Minimum 10+ years Note: Only H1 Visa who can share PP (Dont share GC, GC EAD, H4, OPT/CPT) Role Description: Responsibilities Lead the response to critical incidents, ensuring timely resolution and minimal impact on business operations. Coordinate with internal and external stakeholders to manage and resolve incidents. Maintain up-to-date knowledge of incidents and their status. Act as the primary point of contact for all incident-related communications. Provide regular updates to senior management and stakeholders on the status of incidents. Prepare and distribute incident reports post-resolution. Analyze incident trends to identify root causes and implement preventative measures. Develop and refine incident management processes and procedures. Ensure all incident management activities comply with company policies and standards. Maintain detailed records of all incidents, including actions taken and outcomes. Generate and analyze reports to track incident metrics and performance. Provide training and guidance to staff on incident management protocols. Support team members in understanding and following incident management processes. Qualifications Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. Minimum of 3-5 years of experience in incident management or a related role. Proven experience managing critical incidents in a fast-paced environment. Strong leadership and decision-making skills. Excellent communication and interpersonal skills. Ability to analyze complex situations and make informed decisions. Proficiency in incident management tools and software. Familiarity with ITIL or similar frameworks is a plus. Detail-oriented with strong organizational skills. Ability to work under pressure and meet tight deadlines. Strong analytical and problem-solving abilities. A proactive and customer-focused attitude. Thanks & Regards Naveen Kumar iTechUS, Inc linkedin.com/in/naveen-kumar-588721194 -- Keywords: information technology green card Texas Incident Manager // Plano, TX (Only Locals) // Contract [email protected] |
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| Mon Jul 08 22:00:00 UTC 2024 |