| AI Chatbot Business Analyst at Columbus, Ohio, USA |
| Email: [email protected] |
| From: Anju Pathak, Tek Inspirations LLC [email protected] Reply to: [email protected] Title: AI Chatbot Business Analyst Location: Columbus, Ohio(Must be local or within a one hour drive) Job Term: 12 month contract Job Type: Hybrid 3 days a week AI Chabot Business Analyst a strong understanding of business processes and user experience. They serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs. The AI Chatbot Business Analyst, will need to analyze, define, test, and improve user experience of AI Chatbot solutions. The goal is to create a chatbot experience that is conversational and natural, engaging, and intuitive. Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards. Communicating with stakeholders to ensure their needs are met and to manage expectations regarding capabilities and limitations of AI chatbots. Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly. Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate. Manage requirements scoping throughout the delivery process. Create seamless conversation flow prioritizing on user experience through well-designed workflows and dialogue trees that depict logical design for conversational journeys. Analyze data access needs for chatbot solution and document API requirements. Experience in documenting intents, responses and flows using Azure Language Studio or Google Dialog flow. Ensuring the chatbot functions correctly and efficiently and testing for scenarios like user intent recognition and response accuracy. Train customer service teams on best practices for utilizing and troubleshooting chatbot systems. Keeping abreast of the latest trends and advancements in AI chatbot technology is crucial for enhancing chatbot capabilities. Analyze chatbot performance data and user feedback of the chatbot to identify areas for improvement to intents, responses, and conversational flows. Providing regular reports on chatbot performance, user feedback, and other key metrics, and maintaining comprehensive documentation. Ability to establish and maintain a high-level of customer trust and confidence. Skill Required / Desired analyze, define, test, and improve user experience of AI Chatbot solutions Required 1-2 years in developing intents using Azure Language Studio Required Experience in training and deploying AI models. Required 3-5 years of business analysis experience Required 2 years or more extensive experience in Conversation Flow Design focusing on User Experience Required Familiarity with Microsoft CoPilot is preferred. Nice to have 1 -2 years Google Dialog Flow experience preferred. Nice to have Keywords: artificial intelligence information technology AI Chatbot Business Analyst [email protected] |
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| Mon Jul 08 23:53:00 UTC 2024 |