| Desktop Support - Onsite- Local to NC at Remote, Remote, USA |
| Email: [email protected] |
| From: MAHESH, msys inc [email protected] Reply to: [email protected] Title: Desktop Support - Onsite- Local to NC Skill: Desktop Support Length: Long term Restriction: W2 or C2C Send resume to: [email protected] Description: Interview Type: Webcam Interview *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Onsite *** Short Description: This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. Job Description: We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it. Expected Skills: Able to work without assistance can provide limited leadership to others able to manage medium complexity work efforts may have industry experience. Description (including, but not limited to): Technical assistance, support, and advice to end users for hardware, software, and systems Hands on technical and functional assistance to business and technical users Remote technical and functional assistance to business and technical users Responsibility for operations and troubleshooting of system environments, Server back up and security Performance tuning and capacity planning Analysis of system logs and identification of potential issues with computer systems troubleshooting of reported problems Migration and integration of new technologies and functionalities into existing system environments Management of user accounts Required Skills: Support customers using good customer service skills including the ability to communicate to both technical and non technical customers 3 Years Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 3 Years Image or provision new equipment hardware & provide to customer 3 Years Use strong organizational skills to track onboarding & shipping activities based on customer requests 3 Years Document work activities in ServiceNow Testing Intune processes for Tier 3 team & providing feedback 3 Years Test upgrades and software changes Install software following security & internal processes 3 Years Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base 3 Years Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust 2 Years Work with vendors on warranty cases Collaborate with internal teams on technical issues Must possess moderate knowledge and demonstratable skills with Intel computing equipment 3 Years Basic knowledge of Apple based computing equipment 1 Years Needs moderate knowledge of Windows OS and M365, Basic knowledge of MECM (SCCM) & AD, Basic knowledge of Tanium, Bomgar, ServiceNow, Intune 3 Years Require experience in PC replacements, including imaging/provisioning 3 Years Strong organization & documentation skills 3 Years Requires the ability to lift boxes that weight 25 pounds Keywords: active directory information technology golang purchase order wtwo North Carolina Desktop Support - Onsite- Local to NC [email protected] |
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| Tue Jul 09 01:35:00 UTC 2024 |