| Business Analyst- Mid Level (740470) at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Dheeraj, webgeosolutions [email protected] Reply to: [email protected] Greetings from Web Geo Solutions, LLC. We have an exciting new job opportunity with our direct client, matching your skills. Please review the job description and respond with all the requested details if you are interested. Job Details JOB ID: NCDPS - Business Analyst- Mid Level (740470) Client: NC - Last day to apply: 7/10 Initial Term: 12 Months+ Tentative start date: ASAP Interview mode : Webcam/In-Person Work location: Raleigh, NC Job Description: ***This is a hybrid position. The candidate will be expected to be onsite 2-3 days a week. Performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government. MAJOR DUTIES AND RESPONSIBILITIES: Serve as ServiceNow ITSM and process improvements technical point of contact. Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules. Display willingness to be adaptable, research independently and consistently process complex information quickly. Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions. Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc. Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts. Continuously evaluate and enhance accessibility and usability of the agencies Self-Service Portals. Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity. Prepare and facilitate technical training videos for IT staff as well as customers on an ongoing basis. Mentor Special Projects intern and others on ServiceNow and ITIL best processes. Assist management with project coordination and act as backup when required. Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies. Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate) If you are interested, please reply with below details for further evaluation Please send all the requested below information for consideration Contact details (and employer details if C2C) Your full legal name (Must match with state issued ID or passport) Phone number Personal email id (this same id should be used to send E-RTR after submission) Desired hourly rate (above max advertised rate is not considered): W2: $ C2C: $ Work Status (H1B, EAD, GC, US Citizen), please attach a copy of work authorization: If H1B, who holds the visa (contact details, please include name, phone number and email) If selected, how soon would you be available to start Have you ever worked for this client If so, please provide team name, project name, reason for leaving and when the engagement ended. Upon selected, employment is subjected to 7-year national criminal background check. Will you be able to attend In-Person interview (Yes or No) Your current address Are you available to be on-site at clients location for the duration of the project Note: Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked (regular and overtime hours) by the engaged resource. Do you accept this requirement Upon selection, candidate must be able to provide three (3) references from prior engagements before a final decision is made. Do you accept this requirement LinkedIn profile URL Skill Matrix NCDPS - Business Analyst- Mid Level (740470) Skill Required / Desired Amount in years Your actual Experience in years (Please fill all of them) Must be a team player and communicate effectively with others both orally and in writing Required 3 Has both Level-2 IT customer service and technical support skills Required 3 Listen effectively and gather technical requirement from end users and technical staff Required 2 Possesses skills to investigate, enter, update, and analyze incident and request tickets for completeness and proper cataloging Required 2 Skilled at writing and updating user documentation Required 2 Capable of producing and providing training Required 2 Skilled in updating processes such as the IT Incident Management process and other Information Technology Service Management (ITSM) process Required 2 Your resume in MS Word format, copy of any relevant certifications & copy of work authorization (H1B/GC/EAD). Please check the other positions that are currently open with several NC State agencies http://www.indeed.com/cmp/Web-Geo-Solutions,-LLC/jobs Keywords: information technology green card wtwo microsoft Idaho North Carolina Business Analyst- Mid Level (740470) [email protected] |
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| Wed Jul 10 04:06:00 UTC 2024 |