| ServiceNow Administrator Developer at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Dheeraj, webgeosolutions [email protected] Reply to: [email protected] Greetings from Web Geo Solutions, LLC. We have an exciting new job opportunity with our direct client, matching your skills. Please review the job description and respond with all the requested details if you are interested. Job Details JOB ID: NCDIT - Technical Specialist - Senior - High (742081) Client: NC - Last day to apply: 7/11 Initial Term: 12 Months+ Tentative start date: ASAP Interview mode : Webcam/In-Person Work location: Raleigh, NC Job Description: ServiceNow Administrator/Developer position is housed in the NCDIT. This role provides support for the states use of its CSM system (ServiceNow) and NDITs use of best practices supporting users needs while working with a team of ServiceNow developers. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the ServiceNow platform owner. Duties and Responsibilities: Administer the ServiceNow platform across the Customer Service Management application Perform any necessary enhancements, upgrades, or maintenance on the platform Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance Handle all enhancement requests and develop on CSM application used on the platform Work with developers on the next stage processes for the platform Be able to gather business requirements, analyze, and translate into technical documentation and development Monitor application performance and analyze code Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions Proactively researching and suggesting enhancements to existing engagements Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. Execute data mapping and bulk data imports/updates when necessary Minimum Qualifications: Bachelors degree in Computer Science, Information Systems, or a related field 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow Experience designing and deploying web-based end user self-service portals Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data Preferred Qualifications: Experience working in the governmental sector (local, state, or federal) Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Experience performing continuous improvement initiatives for processes and services Strong knowledge and familiarity with CSM processes Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations Ability to obtain a security clearance with FedRamp administration standards Knowledge, Skills, Abilities and Competencies: Decision Quality Problem Solving Directing Others Hiring and Staffing Drive for Results Organizational Agility Building Effective Teams Motivating Others If you are interested, please reply with below details for further evaluation Please send all the requested below information for consideration Contact details (and employer details if C2C) Your full legal name (Must match with state issued ID or passport) Phone number Personal email id (this same id should be used to send E-RTR after submission) Desired hourly rate (above max advertised rate is not considered): W2: $ C2C: $ Work Status (H1B, EAD, GC, US Citizen), please attach a copy of work authorization: If H1B, who holds the visa (contact details, please include name, phone number and email) If selected, how soon would you be available to start Have you ever worked for this client If so, please provide team name, project name, reason for leaving and when the engagement ended. Upon selected, employment is subjected to 7-year national criminal background check. Will you be able to attend In-Person interview (Yes or No) Your current address Are you available to be on-site at clients location for the duration of the project Note: Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked (regular and overtime hours) by the engaged resource. Do you accept this requirement Upon selection, candidate must be able to provide three (3) references from prior engagements before a final decision is made. Do you accept this requirement LinkedIn profile URL Skill Matrix NCDIT - Technical Specialist - Senior - High (742081) Skill Required / Desired Amount in years Your actual Experience in years (Please fill all of them) Experience working in the governmental sector (local, state, or federal) Required 1 Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Experience performing continuous improvement initiatives for processes and services Required 3 Strong knowledge and familiarity with HR processes Required 3 Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Ability to obtain a security clearance with FedRamp administration standards Required 3 Your resume in MS Word format, copy of any relevant certifications & copy of work authorization (H1B/GC/EAD). Please check the other positions that are currently open with several NC State agencies http://www.indeed.com/cmp/Web-Geo-Solutions,-LLC/jobs Keywords: continuous integration user interface green card wtwo microsoft Idaho North Carolina ServiceNow Administrator Developer [email protected] |
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| Thu Jul 11 01:50:00 UTC 2024 |