| Urgent and Direct client Business Analyst- Mid Level at Remote, Remote, USA |
| Email: [email protected] |
| Hi professionals Good Afternoon How are you all Hope you all are doing well Below is the JD for the Business Analyst- Mid Level Urgent and Direct client Business Analyst- Mid Level NCDPS - Business Analyst- Mid Level (740468) Raleigh, NC 12 months MAJOR DUTIES AND RESPONSIBILITIES: Serve as ServiceNow ITSM and process improvements technical point of contact. Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules. Display willingness to be adaptable, research independently and consistently process complex information quickly. Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions. Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc. Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts. Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity. Assist management with project coordination and act as backup when required. Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies. Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate, Canva, Visio, etc). Additional duties may include, assisting other sections to Skill Required Must be a team player and communicate effectively with others both orally and in writing Has both Level-2 IT customer service and technical support skills Listen effectively and gather technical requirement from end users and technical staff Possesses skills to investigate, enter, update, and analyze incident and request tickets for completeness and proper cataloging Skilled at writing and updating user documentation Skilled in updating processes such as the IT Incident Management process and other Information Technology Service Management (ITSM) process Thanks & Regards Akhil Reddy Administrative Assistant Keshav Consulting Solutions, LLC Phone: 9 1 9-439-7374 Email: [email protected] Address: 5470 McGinnis Village Place, Suite102, Alpharetta, GA, 30005, Website: www.keshavconsulting.com Keywords: information technology microsoft Georgia North Carolina Urgent and Direct client Business Analyst- Mid Level [email protected] |
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| Thu Jul 11 20:44:00 UTC 2024 |