| ServiceNow Analyst - Onsite - Locals to NC. at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: MAHESH, msys inc [email protected] Reply to: [email protected] Title: ServiceNow Analyst - Onsite - Locals to NC. Location: Raleigh, NC, United States Length: Long term Restriction: W2 or C2C Send resume to: [email protected] Description: Interview Type: Either Phone or In Person *** Very long term project initial PO for 1 year, expect to go for 4+ years *** *** Onsite *** Short Description: Business Analyst needed to perform analytical analysis including business objectives and process review, function design and testing of assigned special projects. Job Description: Business Analyst needed to perform analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government. MAJOR DUTIES AND RESPONSIBILITIES: Serve as ServiceNow ITSM and process improvements technical point of contact. Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules. Display willingness to be adaptable, research independently and consistently process complex information quickly. Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions. Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc. Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts. Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity. Assist management with project coordination and act as backup when required. Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies. Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate, Canva, Visio, etc). Additional duties may include, assisting other sections to Required Skills: Must be a team player and communicate effectively with others both orally and in writing 3 Years Has both Level 2 IT customer service and technical support skills 3 Years Listen effectively and gather technical requirement from end users and technical staff 2 Years Possesses skills to investigate, enter, update, and analyze incident and request tickets for completeness and proper cataloging 2 Years Skilled at writing and updating user documentation 2 Years Skilled in updating processes such as the IT Incident Management process and other Information Technology Service Management (ITSM) process 2 Years Keywords: information technology golang purchase order wtwo microsoft North Carolina ServiceNow Analyst - Onsite - Locals to NC. [email protected] |
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| Fri Jul 12 03:04:00 UTC 2024 |