| Job opportunity - IT Helpdesk Engineer - Aurora, IL / Mokena, IL / Romeoville, IL / Rockford, IL (Onsite) at Aurora, Illinois, USA |
| Email: [email protected] |
| H i, Hope youre doing well This is Robert from United IT Inc. Please find the Complete JD of our Client Requirement given below, if you are interested please let me know and share your Updated Resume. Role : IT Helpdesk Engineer Location : Aurora, IL / Mokena, IL / Romeoville, IL / Rockford, IL (Onsite) Long Term Project Job Description: Technical Support: Respond to user inquiries via phone, email, or in-person. Diagnose and resolve hardware, software, and network issues. Guide users through step-by-step solutions. Incident Management: Record and track incidents and service requests using a ticketing system. Prioritize and escalate issues as necessary to ensure timely resolution. Follow up with users to ensure issue resolution and customer satisfaction. Maintenance and Troubleshooting: Perform routine maintenance on computer systems and networks. Install, configure, and update software and hardware. Maintain and troubleshoot printers, scanners, and other peripheral devices. Documentation: Create and maintain documentation of IT procedures, processes, and issue resolutions. Develop user guides and training materials. User Training: Provide training and guidance to users on best practices and usage of IT systems and software. Conduct onboarding sessions for new employees on IT policies and tools. Collaboration: Work closely with other IT team members to resolve complex issues. Assist in the implementation of IT projects and initiatives Looking forward to work with you !! Best Regards Robert | Talent Acquisition Specialist United IT Solutions Inc. | Email:[email protected] LinkedIn: https://www.linkedin.com/in/kartheek-r-074166273/ www.uniteditinc.com | USA | INDIA | CANADA *** United IT Solutions, Inc is Celebrating 16 years in IT Industry *** -- Keywords: rlang information technology Illinois Job opportunity - IT Helpdesk Engineer - Aurora, IL / Mokena, IL / Romeoville, IL / Rockford, IL (Onsite) [email protected] |
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| Fri Jul 12 03:13:00 UTC 2024 |