| need usc or h4ead-----L2 Network Engineer----------Onsite New York City, NY at York, New York, USA |
| Email: [email protected] |
| From: abhishek saini, infotechspectrum [email protected] Reply to: [email protected] KFORCE URGENT REQUIREMENT Looking for candidates regarding the following: POSITION L2 Network Engineer LOCATION Onsite New York City, NY DURATION 12 Months INTERVIEW TYPE Video VISA RESTRICTIONS None REQUIRED SKILLS Solid experience required in Engineering function within a medium to large ICT organization Solid experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties Excellent experience in working in a highly ITIL oriented and guided environment Key Roles and Responsibilities: Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational. Perform necessary checks, apply monitoring tools and respond to alerts. Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assist in analysing, assigning, and escalating support calls. Investigate second/third line support calls assigned and identify the root cause of incidents and problems. Report and escalate issues to 3rd party vendors if necessary. Conduct a monthly random review of incidents and service requests, analyse and recommend improvement in quality. Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT. Proactively identify opportunities for work optimization including opportunities for automation of work Proactivity and autonomy in the realization of infrastructural changes in Network area (coordinating with the Italian HQ) Knowledge, Skills, and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and considers possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) Relevant certifications depending on technology domain expertise Required Experience: Solid years of work experience Solid experience required in Engineering function within a medium to large ICT organization Solid experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and/or 3rd parties Excellent experience in working in a highly ITIL oriented and guided environment Best regards, Elite IT Consultancy Services Abhishek Saini SR. Technical Recruiter Direct Phone: 551-388-2131 ext. 116 2060, Walsh Ave, #120, Santa Clara, CA 95050 Keywords: information technology California New York need usc or h4ead-----L2 Network Engineer----------Onsite New York City, NY [email protected] |
| [email protected] View all |
| Fri Jul 12 19:49:00 UTC 2024 |