| Accounts Payable Help Desk Analyst -- ONSITE at Santa Clara, California, USA |
| Email: [email protected] |
| From: Subodh Kumar, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Job Description - Accounts Payable Help Desk Analyst Number of Openings: 3 Duration: Contract (3 months) Location: Santa Clara, CA (100% onsite) Job Description: You will be primarily responsible for assisting the help desk team on problem resolution with a high level of customer service for vendors and internal customers and with a mindset toward process improvement. You will also be accountable for the accuracy, completeness, and timely management of inquiry tickets. The ideal candidate has had accounts payable operational background with strong analytical and communication skills. This position is the best suited for a career minded accounting professional who is detail oriented and enjoys working in a challenging, fast-paced environment. WHAT YOULL BE DOING: Respond to inquiries and issues to provide the first line of customer service for internal and external partners. Perform root cause analysis and resolve technical problems related to the AP system and applications. Escalate complex issues to the appropriate level of support or management. Provide guidance and training to partners/users on the AP system and applications, including new features and enhancements. Create and maintain user manuals, FAQs, and other documentation for the AP system and applications. Participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations. Monitor and report on the performance and availability of the AP system and applications. Collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes. WHAT WE NEED TO SEE: Bachelors degree in computer science, information systems, accounting, or related field, or equivalent work experience. At least 5 years of experience in providing technical support and troubleshooting for AP or related applications. Strong knowledge of AP processes, policies, and best practices. Excellent communication, customer service, and problem-solving skills. Strong analytical skills, time management, and organizational skills. Attention to detail and accuracy. Proficient in using Microsoft Office applications. WAYS TO STAND OUT FROM THE CROWD: Real passion for continuous improvement of systems and processes. Proven ability to work effectively in a fast-paced environment. Experience with offshore resources is preferred. Experience with SAP is preferred. Qualifications/Key Responsibilities: Bachelors degree 5+ years of experience Understanding of the AP Invoice processing and troubleshooting technical issues related to the AP system Follow process flow Prior experience with FQAs and desktop procedure templates Troubleshooting to improve ticketing system processes (How can we change/improve the process on the front end) Escalate issues with patterns/trends for review/process flow advancements High level of customer service Excellent communications skills Critical thinking/problem solving skills Strong time management skills High level of organization Great attitude, willing to learn Take initiative to ask questions Keywords: California Accounts Payable Help Desk Analyst -- ONSITE [email protected] |
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| Sat Jul 13 10:11:00 UTC 2024 |