| hot C2C opening forServiceNowProcessManagerDay 01 Onsite inAllentown PA at Remote, Remote, USA |
| Email: [email protected] |
| From: Gobi, PiplNow LLC [email protected] Reply to: [email protected] Hi, We have an urgent C2C opening for ServiceNow Process Manager Day 01 Onsite in Allentown PA Our client is looking to fill this role immediately. If you are interested in this role, Please share the updated resume, filled skill matrix, consultant details, visa and dl copy ASAP. Skill Matrix: Skills Yeats of experience Over all experience Total years of work exp in US As ServiceNow Process Manager ServiceNow Platform ITIL framework ITSM modules Stakeholder Process Optimization Governance and Compliance Project Management In Mapping and Workflow design Consultant Details: Criteria Consultant's Data Full Name Primary Phone Primary Email Education Details Graduation Education Details Masters Certification if any LinkedIn Profile US work authorization and expiration Passport Number Expected pay rate on C2C Expected pay rate on 1099 Current Company Name Current location (City/State) Willing to relocate (yes/No) Availability to join new project/ Notice period Have you ever worked or interviewed for this client in the past If yes, as a consultant or as an employee Last 5 digits of Social Security Number Birth month and day (NOT YEAR) Role: ServiceNow Process Manager with ITIL Foundation and CSA Certificate Location: Allentown PA Type: Contract Duration: Long Term Roles & Responsibilities: Process Management: Design, implement, and manage ITSM processes using the ServiceNow platform. Ensure processes are aligned withITILbest practices and organizational objectives. Monitor and measure the effectiveness of ITSM processes and make continuous improvements. Stakeholder Engagement: Collaborate with business units, IT teams, and stakeholders to gather requirements and understand business needs. Act as the primary point of contact forprocess-related inquiries and issues. Facilitate communication between stakeholders to ensure a common understanding ofprocessgoals and objectives. Process Optimization: Identify areas forprocessimprovement and implement solutions to enhance efficiency and effectiveness. Conduct regularprocessreviews and audits to ensure compliance and identify opportunities for improvement. Develop and maintainprocessdocumentation, including workflows, procedures, and policies. Training and Support: Provide training and support to IT staff and end-users on ITSM processes and the ServiceNow platform. Develop training materials and conduct workshops to promoteprocessadherence and best practices. Offer guidance and support forprocess-related issues and challenges. Reporting and Analytics Develop and maintaindashboards and reportsto trackprocessperformance and key metrics. Analyze data to identify trends, areas for improvement, and potential risks. Present findings and recommendations to senior management and stakeholders. Governance and Compliance Ensure ITSM processes comply with organizational policies, industry regulations, and ITIL standards. Implement and manageprocessgovernance frameworks to maintain consistency and control. Conduct regular reviews and audits to ensure compliance with established standards. Project Management: Lead and manageprocessimprovement projects from inception to completion. Develop project plans, timelines, and budgets to ensure successful project delivery. Coordinate with cross-functional teams to ensure project milestones are met. Qualifications Bachelors degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience in IT service management,processmanagement, or a related field. Proven experience with the ServiceNow platform, including configuration and administration. Strong knowledge of ITIL framework and best practices. Proficiency in ServiceNow platform and ITSM modules. Experience withprocessmapping and workflow design. Strong analytical skills and the ability to interpret data and metrics. ITIL Foundation Certification (required) ServiceNow Certified System Administrator (CSA) (preferred) ServiceNow Certified Implementation Specialist (preferred) Keywords: information technology Pennsylvania hot C2C opening forServiceNowProcessManagerDay 01 Onsite inAllentown PA [email protected] |
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| Tue Jul 16 01:30:00 UTC 2024 |