| ServiceNow Process Manager with ITIL Foundation Allentown, PA Hybrid at Allentown, Pennsylvania, USA |
| Email: [email protected] |
| From: Rahaman Mohammed, Techgene Solutions [email protected] Reply to: [email protected] Please find the JD below: Role: ServiceNow Process Manager with ITIL Foundation and CSA Certificate Location: Allentown PA Type: Contract Duration: Long Term Roles & Responsibilities Process Management Design, implement, and manage ITSM processes using the ServiceNow platform. Ensure processes are aligned with ITIL best practices and organizational objectives. Monitor and measure the effectiveness of ITSM processes and make continuous improvements. Stakeholder Engagement Collaborate with business units, IT teams, and stakeholders to gather requirements and understand business needs. Act as the primary point of contact for process-related inquiries and issues. Facilitate communication between stakeholders to ensure a common understanding of process goals and objectives. Process Optimization Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness. Conduct regular process reviews and audits to ensure compliance and identify opportunities for improvement. Develop and maintain process documentation, including workflows, procedures, and policies. Training and Support Provide training and support to IT staff and end-users on ITSM processes and the ServiceNow platform. Develop training materials and conduct workshops to promote process adherence and best practices. Offer guidance and support for process-related issues and challenges. Reporting and Analytics Develop and maintain dashboards and reports to track process performance and key metrics. Analyze data to identify trends, areas for improvement, and potential risks. Present findings and recommendations to senior management and stakeholders. Governance and Compliance Ensure ITSM processes comply with organizational policies, industry regulations, and ITIL standards. Implement and manage process governance frameworks to maintain consistency and control. Conduct regular reviews and audits to ensure compliance with established standards. Project Management: Lead and manage process improvement projects from inception to completion. Develop project plans, timelines, and budgets to ensure successful project delivery. Coordinate with cross-functional teams to ensure project milestones are met. Qualifications Bachelors degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience in IT service management, process management, or a related field. Proven experience with the ServiceNow platform, including configuration and administration. Strong knowledge of ITIL framework and best practices. Proficiency in ServiceNow platform and ITSM modules. Experience with process mapping and workflow design. Strong analytical skills and the ability to interpret data and metrics. ITIL Foundation Certification (required) ServiceNow Certified System Administrator (CSA) (preferred) ServiceNow Certified Implementation Specialist (preferred) Keywords: rlang information technology Pennsylvania ServiceNow Process Manager with ITIL Foundation Allentown, PA Hybrid [email protected] |
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| Tue Jul 16 02:09:00 UTC 2024 |