| ITSM Manager, Service Now-San Jose, CA***Day 1 Onsite***Immediate Interview-HCL at Remote, Remote, USA |
| Email: [email protected] |
| From: Danish Azeez, Inherent technologies [email protected] Reply to: [email protected] Position: ITSM Manager, Service Now Location: San Jose, CA***Day 1 Onsite*** Duration: 1 Years Phone & Skype Client: HCL Immediate Interview Need Details in below format only else will not consider the resume. LinkedIn Profile link , Education details, Contact number has to be on Resume : Candidate Name Contact No. Email ID Current Location Visa Rate Ex-HCL Candidate Details: iTAP BR# NA Candidate Reference No. NA Full Legal Name: First Name recorded in iTAP (Please share iTAP snippet) Middle Name recorded in iTAP (Please share iTAP snippet) Last Name recorded in iTAP(Please share iTAP snippet) Rate Consultant Location: Contact Number: Email ID: Interested to Relocate (Yes/NO): Highest Degree & Passing Year: Work Authorization (Must): Validity of Visa (If applicable): Availability for Onsite: Earliest Availability to Join: LinkedIn Profile: (Must) Current and Last few employers: Skill Rating Mandatory Skills Hands on experience in Years Last used -Year Self-Rating (Scale 1-10) 1. 2. 3. 4. JOB Description: Required Skills : ServiceNow Functional Consultant ServiceNow Functional Consultants have expertise in the technology environment of ServiceNow. They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of ServiceNow based solutions. These roles also require functional and methodological capabilities in testing and training. Responsibilities Designing and implementing enterprise scale ServiceNow solutions Collaborating with clients to design innovative solutions with a strong user experience Designing digital prototypes and proof of concepts to demonstrate how clients needs can be met with the ServiceNow solution Aligning and leading ServiceNow implementations following WK standards designs and best practices Preparing and deploying Rainier (ServiceNow) solutions to Test and Production environments Requirements Experience developing ServiceNow solutions Strong delivery experience leveraging major capabilities within the ServiceNow Platform, Cloud services, Rightscale, Vistarta, BDNA and other such PaaS offerings Has experience in managing (small) teams Delivery experience with multiple software methodologies such as Agile and waterfall Excellent problem solving and communication skills Strong team player Is communicative and able to get good solutions in consultation with the customer ServiceNow Certified Administrator Bachelor degree or equivalent (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. Keywords: California Idaho ITSM Manager, Service Now-San Jose, CA***Day 1 Onsite***Immediate Interview-HCL [email protected] |
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| Tue Jul 16 22:21:00 UTC 2024 |