| Job opening for Critical Incident Manager in Sunnyvale, CA at Sunnyvale, California, USA |
| Email: [email protected] |
| From: Aayush Jain, Resource logistics [email protected] Reply to: [email protected] Hi Greetings We have below opportunity with one your client. Please see the job description and let me know if you would be interested in this role If interested, Please send me a copy of your updated resume and contact details with Ri time to connect with you Job Role Critical Incident Manager Location: 1000 W Maude Ave, Sunnyvale, CA(Onsite) Duration: Long term project Job details End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required. Ensure that all modes of communication are effectively used throughout the incident life cycle. Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks. Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base. Driving, developing and managing the major incident process and associated procedures / systems Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Be an Evangelist for the Incident Management Process Expertise in ITIL processes Preferred Skills: Experience in playing the Incident Manager role in Cloud and DevOps environment Experience in playing the role in Tech companies Thanks & Regards, Keywords: information technology California Rhode Island Job opening for Critical Incident Manager in Sunnyvale, CA [email protected] |
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| Wed Jul 17 02:13:00 UTC 2024 |