| 12+ ONLY - Program Manager with Business Analysis OR Desktop Support Background : Richmond, VA - Hybrid - Local to VA ONLY with State ID / DL MUST at Richmond, Virginia, USA |
| Email: [email protected] |
| Hello, Hope you are doing well, We have the below requirement open. Please send me your candidates updated Resume to [email protected] Role: Program Manager with Business Analysis OR Desktop Support Background Location: Richmond, VA - Hybrid - Local to VA ONLY with State ID / DL MUST MOI : In Person Only NOTE : NO RELOCATION OPTION Job Roles / Responsibilities: NOTE : Need Passport number and LinkedIn ID and please do mention Current Location and Visa of candidate while sending the Profile Supervise Statewide ITSupport Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state. Skill in providing exemplary customer service. Knowledge of IT application development, processes and how they operate in a desktop environment. Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers. Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing. Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System. Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field. Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches. Manage broadcasts and communications statewide regarding IT actions from and that effect employees. Monitor Support Hub Queues for completion and dispositioning to other program areas. Explore opportunities for process improvement. Create and manage relationships with internal/external customers and vendors. Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members. Skill Years Used Last Used Leadership skills that positively influence and motivate others. Required Strong ability to organize, motivate, communicate, and listen to a team Required Ability to manage and mentor a tiered team of remote workers. Required Experience utilizing service request software. Required Experience in IT Desktop Support and/or as an IT Business Analyst. Required Strong written and oral communication skills. Required Strong problem-solving skills. Required Thanks & Regards Mohd Azhar Uddin Email: [email protected] LinkedIn: https://www.linkedin.com/in/azhar-uddin-13b7b7173/ -- Keywords: information technology microsoft Idaho Virginia 12+ ONLY - Program Manager with Business Analysis OR Desktop Support Background : Richmond, VA - Hybrid - Local to VA ONLY with State ID / DL MUST [email protected] |
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| Thu Jul 18 20:38:00 UTC 2024 |