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Desktop Support - Onsite at Baton Rouge, Louisiana, USA
Email: [email protected]
From:

sai kiran,

Msys Inc

[email protected]

Reply to:   [email protected]

Title: Desktop Support - Onsite

Location: Baton Rouge, LA, USA

Length: Long term

Restriction: W2 or C2C

Send resume to: [email protected]

Description:

*** Webcam interview *** long term project initial PO for 1 year with multiyear extensions *** *** Onsite *** need 3 references

Senior Technical Support Analyst
The scope of the proposed services will include the following:
Responsible for onsite technical support including desktop imaging and deployment of end
user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
Responsible for end user device support including hardware and software troubleshooting,
installation, and replacement of products and components.
Responsible for remote software and device support and problem resolution which includes
advanced troubleshooting, installation and configuration.
Device support includes Mac and Windows desktops and laptops, network and desktop
printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
Assist with Microsoft M365 Sharepoint and OneDrive content management
Assist with Microsoft M365 Office applications support
Oversees the work being performed by the Technical Support Analyst and assigns tasks

Expertise and/or relevant experience in the following areas are mandatory:
Advanced Experience installing new computer hardware, software and peripherals
Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices

Expertise and/or relevant experience in the following areas are desirable but not mandatory:
7+ years in onsite end user hardware and software technical support
Experience supporting and managing VoIP phones
Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
Experience acting as a team lead or supervisor overseeing technical support operations

Keywords: purchase order wtwo Louisiana
Desktop Support - Onsite
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Thu Jul 18 21:21:00 UTC 2024

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Location: Baton Rouge, Louisiana