| IVR Developer at Lansing, Michigan, USA |
| Email: [email protected] |
| From: Rukmini, 4-Serve Solutions [email protected] Reply to: [email protected] IVR DEVELOPER . Location:Lansing ,MI (Hybrid) ONSITE FROM DAY ONE TO Lansing, MI App Dev with IVR integration. This is typically for customer call/service center apps and integrating them with IVR tools, such as Genesys Cloud (or Nuance).The ideal candidate should have at least 5 years of experience in one or more of the following: Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST) Software development in an object oriented programming language; ability to design, develop and support advanced IVR applications Knowledge of PBX architecture, telecommunication network services, and contact center systems Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems Strong understanding of contact center operation, including key metrics and workforce management needs As well as experience with management and development of speech recognition systems and grammars Experience of Genesys Cloud. Keywords: Michigan IVR Developer [email protected] |
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| Fri Jul 19 18:56:00 UTC 2024 |