| Urgent and Direct client DECAL Help Desk Support Specialist 1 at Remote, Remote, USA |
| Email: [email protected] |
| Hi professionals Good Morning How are you all Hope you all are doing well Below is the JD for the DECAL Help Desk Support Specialist 1 Urgent and Direct client DECAL Help Desk Support Specialist 1 DECAL Help Desk Support Specialist 1 (742316) Atlanta, GA 12 months Key Responsibilities: - Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow. - User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues. - Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary. - Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience. - Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary. - Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow. - Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing. - Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person. Qualifications: - Proven experience in a Service Desk or IT support role. - Required 2 years of technical support experience. - Proficiency in using ServiceNow for incident and request management. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and technical troubleshooting skills. - Ability to work effectively in a high-demand environment with challenging users. - Commitment to maintaining a high level of customer satisfaction. Preferred Qualifications: - Previous experience in a similar Service Desk or support and problem resolution role. - Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role. Familiarity with remote support tools and techniques Required skills: Proficiency in using ServiceNow for incident and request management. Required 2 years of technical support experience. A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role. Thanks & Regards Akhil Reddy Administrative Assistant Keshav Consulting Solutions, LLC Phone: 9 1 9-439-7374 Email: [email protected] Address: 5470 McGinnis Village Place, Suite102, Alpharetta, GA, 30005, Website: www.keshavconsulting.com Keywords: access management information technology Georgia Urgent and Direct client DECAL Help Desk Support Specialist 1 [email protected] |
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| Fri Jul 19 19:09:00 UTC 2024 |