| ServiceNow ITSM Solution Consultant at New York City, NY (Onsite) at New York City, New York, USA |
| Email: [email protected] |
| Hi, I hope this email finds you well. My name is Ayush, and I am a Technical Recruiter from Empower Professionals Inc. I came across your profile and wanted to reach out regarding a ServiceNow ITSM Solution Consultant role with one of our clients based in New York City, NY (Onsite) . Please let me know if you are available in the job market and interested in this role - if so, we can connect and speak further. I would need your updated resume to proceed and can give you a call as soon as I have it. Role: ServiceNow ITSM Solution Consultant Job Location:- New York City, NY- -Day 1 Onsite, Candidate needs to work 5 Days at Client Office Duration 12+ months The ServiceNow ITSM Solution Consultant will be responsible for designing, configuring, developing, and implementing the ServiceNow IT Service Management (ITSM) platform to meet business requirements. This role involves working closely with clients, stakeholders, and internal teams to deliver effective solutions and enhance IT service delivery. Experience : Minimum 10+ of experience with ServiceNow ITSM platform configuration, development, and implementation. Proven experience in a client-facing role, providing consultation and delivering ITSM solutions. Mandatory Technical Skills: Experience in JavaScript, HTML, CSS, and other web technologies. Experience with REST/SOAP web services and integrations. Strong understanding of ITIL best practices and frameworks. Certifications: ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) in ITSM or other relevant modules. ITIL Foundation certification preferred. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational and time management skills. Key Responsibilities: 1. Consultation and Solution Design: Work with clients and stakeholders to understand business requirements and translate them into technical specifications. Design and develop ServiceNow ITSM solutions, including incident, problem, change, request, and knowledge management. 2. Configuration and Development Configure and customize the ServiceNow platform, including UI, workflows, and reports. Develop custom applications and integrations with other systems using JavaScript, REST, SOAP, and other relevant technologies. 3. Implementation and Deployment: Lead the implementation of ServiceNow ITSM modules and ensure successful deployment. Conduct system testing, user acceptance testing (UAT), and troubleshoot issues during the implementation process. 4. Support and Maintenance: Provide ongoing support and maintenance for the ServiceNow platform. Monitor system performance and optimize as needed. Manage upgrades and patches to the ServiceNow platform. 5. Training and Documentation: Develop and deliver training materials and sessions for end-users and administrators. Create and maintain detailed technical documentation, including design specifications, test plans, and user guides. 6. Collaboration and Communication: Collaborate with cross-functional teams, including IT, HR, finance, and other business units. Communicate effectively with clients and stakeholders to ensure alignment and satisfaction with the ServiceNow solutions. 7. Continuous Improvement: Stay up to date with the latest ServiceNow features, best practices, and industry trends. Identify opportunities for process improvement and automation within the ITSM framework. Awaiting your quick response. Thanks! P.S. Empower is a top vendor to clients such as Apex Systems LLC, Sogeti, Randstad, CapGemini, UST and more . Thanks Ayush Technical Recruiter | Empower Professionals [email protected] - https://www.linkedin.com/in/ayush1m/ ...................................................................................................................................... Fax: 732-356-8009 | 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873 www.empowerprofessionals.com Certified NJ and NY Minority Business Enterprise (NMSDC) Note: We respect your Online Privacy. This is not an unsolicited mail. Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. 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| Fri Jul 19 20:03:00 UTC 2024 |