| Voice or Phone Center Architect -- Middletown, PA - Onsite-- at Middletown, Pennsylvania, USA |
| Email: [email protected] |
| From: Dev Soni, Tek Inspirations LLC [email protected] Reply to: [email protected] Title- Voice/Phone Center Architect Duration- 6+ Months Location- Middletown, PA - Onsite MOI - Skype. if local needs to be available for onsite interview- Do not send local candidates. Intro We are looking for a Voice/Phone and Cloud Contract Center Technology Architect to design and implement voice and contact center solutions. This position will start as an 18-month contract. Mandatory Skills 10+ years desired in designing, building, and managing high volume contact center - 5 years experience as in combination of either Cisco Cloud-based Contact Center, Microsoft's DCCP, Nice Connect, or Genesys Contact Center Architect level roles required. - Experience in moving from an on-prem contact center to a cloud-based contact center - Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems - Experience in passing context from IVR to the agent as part of designing omnichannel contact center platform - Strong understanding in ways to delegate PCI to other cloud-hosted providers Job Details - Design and implement voice and contact center solutions - Migrate from on-prem contact center to cloud-hosted contact center as a service provider in a PCI-compliant environment - Plan, document, and support the configuration of contact center supporting solutions - Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions - Proficient in centralized contact center scripting, routing, recording, and integration with CRM and other systems - Understand networking principles (DNS, QOS, DHCP, UDP) - Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing solutions based on client requirements, and creating low-level designs based on best practices - Develop and maintain detailed designs within the Cloud Network environment - Design and implement PCI-compliant phone and contact center architecture - Design and implement VDI agent architecture enabling and supporting the capabilities above - Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment Keywords: container edition Pennsylvania Voice or Phone Center Architect -- Middletown, PA - Onsite-- [email protected] |
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| Fri Jul 19 21:23:00 UTC 2024 |