| Voice Phone Center Architect | Onsite | PA at Middletown, Pennsylvania, USA |
| Email: [email protected] |
| From: Anurag, tekinspirations LLC [email protected] Reply to: [email protected] Hi, I Hope you are doing great. Please find below position if you have any matching candidate as per requirement. Please send me updated resume with candidate information. Title- Voice/Phone Center Architect Duration- 6+ Months Location- Middletown, PA - Onsite MOI - Skype . if local needs to be available for onsite interview- Do not send local candidates. Intro We are looking for a Voice/Phone and Cloud Contract Center Technology Architect to design and implement voice and contact center solutions. This position will start as an 18-month contract. Mandatory Skills 10+ years desired in designing, building, and managing high volume contact center - 5 years experience as in combination of either Cisco Cloud-based Contact Center, Microsoft's DCCP, Nice Connect, or Genesys Contact Center Architect level roles required. - Experience in moving from an on-prem contact center to a cloud-based contact center - Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems - Experience in passing context from IVR to the agent as part of designing omnichannel contact center platform - Strong understanding in ways to delegate PCI to other cloud-hosted providers Job Details - Design and implement voice and contact center solutions - Migrate from on-prem contact center to cloud-hosted contact center as a service provider in a PCI-compliant environment - Plan, document, and support the configuration of contact center supporting solutions - Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions - Proficient in centralized contact center scripting, routing, recording, and integration with CRM and other systems - Understand networking principles (DNS, QOS, DHCP, UDP) - Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing solutions based on client requirements, and creating low-level designs based on best practices - Develop and maintain detailed designs within the Cloud Network environment - Design and implement PCI-compliant phone and contact center architecture - Design and implement VDI agent architecture enabling and supporting the capabilities above - Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment Thanks and Regards, Anurag Singh Technical Recruiter TEK Inspirations Pvt. Ltd. | Desk : +4696388009 | Email- [email protected] Disclaimar: This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings, please send REMOVE to [email protected]. Keywords: container edition Pennsylvania Voice Phone Center Architect | Onsite | PA [email protected] |
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| Sat Jul 20 01:44:00 UTC 2024 |