| Conversational Experience Designer || Remote at Remote, Remote, USA |
| Email: jenifer.a@kovantech.com |
|
https://jobs.nvoids.com/job_details.jsp?id=1582516&uid= From: Jenifer.A, Kovan Technology Solutions jenifer.a@kovantech.com Reply to: jenifer.a@kovantech.com Hi Professionals, Jenifer here from Kovan Tech, kindly find the job description below and let me know your interest. Job Title: Conversational Experience Designer Duration: Contract Location: Remote Job Description: We are seeking a Conversational Experience Designer (CXD) who is passionate about solving customer problems and creating experiences that are elegant and effective. You will define, design, and refine frictionless end-to-end service and support experiences for our chatbot and voice (IVR) technologies including Generative AI-powered experiences. Required skills: You are someone with the ability to cut through the noise and focus on what really matters. You will collaborate with technology, data, and business stakeholders to transform user needs across key moments of the customer journey into natural, engaging, and consistent experiences using conversational AI technology. You are customer-centric, continuously demonstrate strategic & analytical abilities, and are laser-focused on executing at scale. If you can succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way; you are encouraged to apply. Work closely with the Product, UX, Engineering, Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities. Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and design ideas. Conceptualize and iterate on end-to-end designs for conversational user interfaces and content. In your day-to-day role you will: Work closely with the Product, UX, Engineering, Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities. Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and design ideas. Conceptualize and iterate on end-to-end designs for conversational user interfaces and content. Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences. Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the production dialog flows. Apply concepts and practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process. Analyze current customer experiences to define friction points and create seamless and effortless experiences. Educate internal colleagues and stakeholders to understand the key concepts of conversation design. Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering, and business teams. 3+ years experience in conversation design for voice/chat. Some experience in designing for Generative AI powered experiences (prompt engineering/prompt chaining) Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions. Strong ability to translate product needs into usable conversation designs. Detail-oriented, unfazed by technical detail, committed to flawless execution. Customer-centric mindset with empathy for the user experience Ability to participate in technical discussions and help make technical trade-offs. Thanks & Regards, Jenifer Senior Recruiter Kovan Technology Solutions Certified Minority Business Enterprise (MBE) Off : 832.220.3283 X 108 Email : Jenifer.A@kovantech.com | www.kovantech.com Linkedin - Connect with me on LinkedIn for a quick response! Bridge the gap This email and any attached files ("Message") may contain confidential and/or privileged information. It is intended solely for the addressee(s). If you receive this Message in error, inform the sender by reply email, delete the Message and destroy any printed copy. Any unauthorized use, distribution, or copying of this Message or any part thereof is prohibited. Emails are susceptible to alteration. Neither KovanTech nor any of its affiliates shall be liable for the Message if altered or falsified nor shall they be liable for any damage caused by any virus that might be transmitted with this Message. Keywords: artificial intelligence user experience information technology Conversational Experience Designer || Remote jenifer.a@kovantech.com https://jobs.nvoids.com/job_details.jsp?id=1582516&uid= |
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| 06:11 PM 22-Jul-24 |