| Jr.Technical Support -- 742316 -- Client: 'State of GA' at Remote, Remote, USA |
| Email: [email protected] |
| Hi, We have a great opportunity with one of our clients. We are looking for a Technical Support. I believe your profile and skill set are compatible with this opportunity. Please go through the JD and let me know your views. Title: Technical Support State: Atlanta, GA Key Responsibilities: - Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow. - User Interaction: Provide daily assistance to walk-in and remote users, helping them assess and resolve their IT issues. - Answering Phones: Respond promptly to phone inquiries, provide immediate support, resolve user issues, or direct calls as necessary. - Customer Service: Exhibit strong interpersonal skills and maintain high customer service, ensuring a positive user experience. - Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary. - Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow. - Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing. - Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person. Skill Required / Desired Amount of Experience Proficiency in using ServiceNow for incident and request management. Required 2 Years Required 2 years of technical support experience. Required 2 Years A+, Network+, or Security +, or a minimum of 2 years of technical support skills in a Service Desk role. Highly desired 2 Years Qualifications: - Proven experience in a Service Desk or IT support role. - Required 2 years of technical support experience. - Proficiency in using ServiceNow for incident and request management. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and technical troubleshooting skills. - Ability to work effectively in a high-demand environment with challenging users. - Commitment to maintaining a high level of customer satisfaction. Preferred Qualifications: - Previous experience in a similar Service Desk or support and problem resolution role. - Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum of 2 years of technical support skills in a Service Desk role. Familiarity with remote support tools and techniques. Thanks & Regards, Vinuth G Real World Technologies Inc Senior Technical Recruiter Wixom, Michigan 248-516-7336 ext 312 -- Keywords: access management information technology golang Georgia Jr.Technical Support -- 742316 -- Client: 'State of GA' [email protected] |
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| Mon Jul 22 21:23:00 UTC 2024 |