| Urgent Hire !! Voice Engineer // Onsite at Atlanta, Georgia, USA |
| Email: [email protected] |
| Greetings, Hope youre doing well! My name is Prabhat Prakash, a Technical Recruiter with CBL Solutions. We are looking for a suitable candidate for the position, I came across your resume and found this a perfect fit for this role. I would appreciate it if you can provide the best time and number to reach you to discuss this further Role: Voice Engineer Location: Atlanta GA 30346 (Onsite) Contract Position Client: HCL Primary skills: Cisco Telephony & Video, MS Teams, Webex Secondary Skills: Avaya Responsibilities: Job Summary This position will ensure that the infrastructure and processes running Voice, Call Center, Collaboration Services and Video Solutions enables us to deliver globally, the best user experience possible. This role will be part of a team who is responsible for architecting, designing, building, and deploying IT infrastructure for customer globally. They will work collaboratively with business leaders, vendors, and other technical colleagues to do requirements gathering, analysis, architecting, design, development, and deployment of infrastructure solutions. They will need to be experienced with all aspects of the day-to-day administration, and activities that take place in an enterprise-class IT infrastructure department. They will display and keep current knowledge of one or more of the following infrastructure technologies: hardware, software, networking, voice, applications, cloud, and systems engineering. Serve as a 4th level escalation points for operations issues causing severe impact to business. Essential Duties and Responsibilities (Key Activities) Leads the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions (hardware, software and systems configuration solutions). Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on-call rotation). Leads proofs of concept for technology solutions. Leads the design of processes and templates for infrastructure implementations. Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards. Responsible for setting standards for hardware, software and configuration management.. Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment. Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines. Strong contributor to roadmap definition, technical architecture and ongoing maintenance thereof. Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders. Ability to translate technical specifications to business requirements. Act as advisor to Sr. level IT management concerning strategic decisions and new technology. Experience Voice Protocols : T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP Collaboration tools integrations : Teams; Webex Video Conferencing : Microsoft; Telepresence; Polycom; Call Control : Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0 Voicemail : Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging Contact Center Infrastructure : Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager Contact Center Scripting : Cisco Unified Contact Center Express Working Understanding of Agile Framework : SCRUM, KANBAN Vendor Management Leadership roles Routing and Switching Prabhat Prakash Talent Acquisition Specialist M: +1 469-947-7902 E: [email protected] Cerebral Technologies Inc. d/b/a CBL Solutions. 400 E Royal Ln, Ste 235, Irving, Texas, 75039 Web: www.cblsoluitons.com LinkedIn: linkedin.com/in/prabhat-prakash85 -- Keywords: information technology microsoft Georgia Urgent Hire !! Voice Engineer // Onsite [email protected] |
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| Mon Jul 22 22:50:00 UTC 2024 |