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Contract role:: 10+ years experienced Network Voice, Video & Collaboration Engineer::: Ravinia Drive, Atlanta GA (onsite role) at Atlanta, Georgia, USA
Email: [email protected]
From:

Jasmine Kaur,

Resource Logistics

[email protected]

Reply to:   [email protected]

Hi ,

Greetings of the day!!!

We have a wonderful job opportunity of 

Sr.

Network Voice, Video & Collaboration Engineer

, located in Ravinia Drive, Atlanta, GA (onsite role).

Please, have a look on below mentioned detailed job description and let me know if interested:

Sr. Network Voice, Video & Collaboration Engineer

Ravinia Drive, Atlanta, GA (onsite role)

Rate $58/hr. on C2C

Job Summary

This position will ensure that the infrastructure and processes running Voice, Call Center, Collaboration Services and Video Solutions enables us to deliver globally, the best user experience possible.  This role will be part of a team who is responsible for architecting, designing, building, and deploying IT infrastructure for customer globally.

They will work collaboratively with business leaders, vendors, and other technical colleagues to do requirements gathering, analysis, architecting, design, development, and deployment of infrastructure solutions.   They will need to be experienced with all aspects of the day-to-day administration, and activities that take place in an enterprise-class IT infrastructure department.  They will display and keep current knowledge of one or more of the following infrastructure technologies: hardware, software, networking, voice, applications, cloud, and systems engineering. Serve as a 4th level escalation points for operations issues causing severe impact to business.

Essential Duties and Responsibilities

  (Key Activities)

Leads the design, engineering, implementation, deployment, documentation, testing, and ongoing capacity planning of infrastructure solutions (hardware, software and systems configuration solutions).

Serves as an escalation point for operations (Tier 3 or Tier 4 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on-call rotation).

Leads proofs of concept for technology solutions.

Leads the design of processes and templates for  infrastructure implementations.

Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards.

Responsible for setting standards for hardware, software and configuration management..

Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment.

Subject matter expert in one or more infrastructure technologies with the ability to create solutions in multiple technical disciplines.

Strong contributor to roadmap definition, technical architecture and ongoing maintenance thereof.

Responsible for initiating and leading technical discussions, training other resources and communicating to technical and non-technical stakeholders.

Ability to translate technical specifications to business requirements.

Act as advisor to Sr. level IT management concerning strategic decisions and new technology.

Experience

 

Voice Protocols

: T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP

Collaboration tools integrations

: Teams; WebEx

Video Conferencing

: Microsoft; Telepresence; Polycom;

Call Control

: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager Express,Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality; Avaya Communications Manager 2.0

Voicemail

: Cisco Unified Unity, Unity Express, Unity Connection; Avaya Modular Messaging

Contact Center Infrastructure

: Cisco Unified Contact Center Express, Enterprise, Cisco Customer Voice Portal and IP/IVR; Avaya Communications Manager

Contact Center Scripting

: Cisco Unified Contact Center Express

Working Understanding of Agile Framework

: SCRUM, KANBAN

Vendor Management

Leadership roles

Routing and Switching

Keywords: information technology Georgia
Contract role:: 10+ years experienced Network Voice, Video & Collaboration Engineer::: Ravinia Drive, Atlanta GA (onsite role)
[email protected]
[email protected]
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Tue Jul 23 02:50:00 UTC 2024

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