| Oracle Service Cloud Engineer || Jersey City, NJ || Hybrid || Local Only at Oracle, Arizona, USA |
| Email: [email protected] |
| From: Roopesh Sharma, VIZON INC [email protected] Reply to: [email protected] Hello, Hope you are doing great. Please response me on my official email - [email protected] Job Title: Oracle Service Cloud Engineer. Jersey City, NJ ( Hybrid 3 days a week) Local to NY, NJ Only Clients in the Insurance Segment Visa: CITIZEN,GREEN CARD,H4 EAD,GC EAD Responsibilities Strong Oracle RightNow implementation experience with below activities. Agent console and CP customizations. Chat, Knowledge & CP interfacing with custom portals. Rules & Workflow Implementation. eMail Management. Custom Add-in development. Custom Processes development. REST API development. Skills Must have Exp range 8-9 years Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations. o Agent console and CP customizations o Chat, Knowledge & CP interfacing with custom portals o Rules & Workflow Implementation o eMail Management o Custom Add-in development o Custom Processes development o REST API development Sound knowledge on AJAX, HTML/CSS, PHP. Conduct operational support for Oracle RightNow CRM workspaces. Define, document and align users profiles with business functions, create workspaces, and develop automated workflows. Provide administrative support on a daily basis, including provisioning and de-provisioning. Develop operational reports and dashboards, provide documentation of processes and procedures. Troubleshooting experience in variety of technical issues. Knowledge of SSO, SAML & OAUTH implementation. Nice to have Insurance domain exp. Below trainings/certifications completed, is preferred Oracle Service Cloud Administration Oracle Service Cloud Analytics Oracle Service Cloud Integration for Developers LANGUAGES English: C1 Advanced SENIORITY Senior Keywords: green card Delaware New Jersey New York Oracle Service Cloud Engineer || Jersey City, NJ || Hybrid || Local Only [email protected] |
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| Tue Jul 23 03:51:00 UTC 2024 |